User Manual
p.31
Support & Warranty Support & Warranty
What must you do?
If you are having trouble with a product, before seeking limited warranty service, rst follow the
troubleshooting procedures that HGST or your reseller provides.
To obtain limited warranty service, you must rst obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology at
www.g-technology.com/support.
Please follow the instructions found on the website. You must return the covered hard disk drive
using approved packaging to our logistics center. You must pay any associated transportation
charges, duties and insurance in shipping the drive to our logistics center. You should remove all
personal information from the product prior to its return.
What will HGST do?
HGST will replace the drive with a functionally equivalent replacement product, transportation
prepaid. HGST may replace your product with a product that was previously used, repaired
and tested to meet HGST specications. You receive title to the replaced product at delivery
to carrier at HGST shipping point. You are responsible for importation of the replaced product,
if applicable. HGST will not return the original drive to consumers; therefore, the consumer is
responsible for moving data to another media before returning. Data Recovery is not covered
under this warranty and is not part of the warranty returns process. HGST warrants that the
replaced products are covered for the remainder of the original product warranty or 90 days,
whichever is greater.
How is our liability limited?
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR
ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN
BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE
TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF
THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL
DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO
YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.