User Manual

p.48 p.49
Support & Warranty Support & Warranty
LimitedWarranty
Limited Warranty
HGST,aWesternDigitalCompanyincludingG-TechnologyforExternalHardDiskDrives.
Whatdoesthislimitedwarrantycover?
ThisLimitedWarrantyappliestonewHGSTproductspurchasedfromanauthorizedHGST
dealerbytheoriginalpurchaserfornormaluseandnotforresale.HGSTwarrantsthata
coveredproductisfreefromdefectsinmaterialsandworkmanship,withtheexceptionsstated
below.
Howlongdoeslimitedwarrantycoveragelast?
Thislimitedwarrantylastsfor1year,2years,3yearsor5years,oraxedperiodfromdate
ofpurchase,dependingonwhenandwhereitwasoriginallypurchased.Todeterminethe
warrantyspecicallyforyourproduct,visitwww.g-technology.com.Avalidproofofpurchase
mayberequiredtoproveeligibility.Ifyoudonothaveavalidproofofpurchase,thelimited
warrantyperiodwillbemeasuredfromthedateofsalefromHGSTtotheauthorized
distributor.
Whatdoesthislimitedwarrantynotcover?
Thelimitedwarrantydoesnotcoverdamageresultingfromcommercialuse,misuse,accident,
modicationoralterationtohardwareorsoftware,tampering,unsuitablephysicaloroperating
environmentbeyondproductspecications,impropermaintenance,orfailurecausedbya
productforwhichHGSTisnotresponsible.
Thereisnowarrantyofuninterruptedorerror-freeoperation.Thereisnowarrantyforlossof
data—youmustregularlybackupthedatastoredonyourproducttoaseparatestorage
product.Thereisnowarrantyforproductwithremovedoralteredidenticationlabels.
HGSTDOESNOTPROVIDEANYOTHERWARRANTIESOFANYKIND,INCLUDING,BUTNOT
LIMITEDTO,THEIMPLIEDWARRANTIESORCONDITIONSOFMERCHANTABILITYANDFITNESS
FORAPARTICULARPURPOSE.SOMEJURISDICTIONSDONOTALLOWTHELIMITATIONOF
IMPLIEDWARRANTIES,SOTHISLIMITATIONMAYNOTAPPLYTOYOU.HGSTisnotresponsible
forreturningtoyouproduct,whichisnotcoveredbythislimitedwarranty.
Whatmustyoudo?
Ifyouarehavingtroublewithaproduct,beforeseekinglimitedwarrantyservice,rstfollowthe
troubleshootingproceduresthatHGSToryourresellerprovides.
Toobtainlimitedwarrantyservice,youmustrstobtainaReturnMaterialsAuthorization(RMA)
andship-toaddressbycontactingG-Technologyathttp://www.g-technology.com/support.
Pleasefollowtheinstructionsfoundonthewebsite.Youmustreturnthecoveredharddiskdrive
usingapprovedpackagingtoourlogisticscenter.Youmustpayanyassociatedtransportation
charges,dutiesandinsuranceinshippingthedrivetoourlogisticscenter.Youshouldremoveall
personalinformationfromtheproductpriortoitsreturn.
WhatwillHGSTdo?
HGSTwillreplacethedrivewithafunctionallyequivalentreplacementproduct,transportation
prepaid.HGSTmayreplaceyourproductwithaproductthatwaspreviouslyused,repairedand
testedtomeetHGSTspecications.Youreceivetitletothereplacedproductatdeliverytothe
carrieratHGSTsshippingpoint.Youareresponsibleforimportationofthereplacedproduct,
ifapplicable.HGSTwillnotreturntheoriginaldrivetoconsumers;therefore,theconsumeris
responsibleformovingdatatoanothermediabeforereturning.DataRecoveryisnotcovered
underthiswarrantyandisnotpartofthewarrantyreturnsprocess.HGSTwarrantsthatthe
replacedproductsarecoveredfortheremainderoftheoriginalproductwarrantyor90days,
whicheverisgreater.
Howisourliabilitylimited?
HGSTANDITSAFFILIATES,SUPPLIERS,DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFOR
ANYOFTHEFOLLOWING:1)THIRD-PARTYCLAIMSAGAINSTYOUFORDAMAGES(OTHER
THANBODILYINJURYINCLUDINGDEATHANDTANGIBLEPERSONALPROPERTY;2)LOSSOF,
ORDAMAGETO,YOURDATA;OR3)SPECIAL,INCIDENTAL,ORINDIRECTDAMAGESORFOR
ANYECONOMICCONSEQUENTIALDAMAGES(INCLUDINGLOSTPROFITSORSAVINGS),EVENIF
INFORMEDOFTHEPOSSIBILITY.SOMEJURISDICTIONSDONOTALLOWLIMITATIONOFLIABILITY,
INCIDENTALDAMAGES,ORCONSEQUENTIALDAMAGES,SOTHEABOVELIMITATIONSMAYNOT
APPLYTOYOU.
Howdolocallawsapply?
THISLIMITEDWARRANTYGIVESYOUSPECIFICLEGALRIGHTS,ANDYOUMAYALSOHAVEOTHER
RIGHTS,WHICHVARYFROMJURISDICTIONTOJURISDICTION.