User Manual

p. 118
Support & Warranty
What must you do?
If you are having trouble with a product, before seeking limited warranty service, first follow the
troubleshooting procedures that HGST or your reseller provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology at www.g-technology.com/support. Please follow
theinstructions found on this website. You must return the covered hard disk drive using approved
packaging to our logistics center. You must pay any associated transportation charges, duties, and
insurance in shipping the drive to our logistics center. You should remove all personal information
from the product prior to its return.
What will HGST do?
HGST will replace the drive with a functionally equivalent replacement product, transportation prepaid.
HGST may replace your product with a product that was previously used, repaired, and tested to meet
HGST specifications. You receive tile to the replaced product at delivery to carrier at HGST’s shipping
point. You are responsible for importation of the replaced product, if applicable. HGST will not return the
original drive to consumers; therefore, the consumer is responsible for moving data to another media
before returning. Data recovery is not covered under this warranty and is not part of the warranty returns
process. HGST warrants that replaced products are covered for the remainder of the original product
warranty or 90 days, whichever is greater.
How is our liability limited?
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS AND RESELLERS ARE NOT LIABLE FOR ANY OF
THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY
INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY, 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR
3) SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES
(INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS
DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.