Use and Care Manual
p.31
Support & Warranty
with Thunderbolt™
G
DRIVE
What must you do?
If you are having trouble with a product, before seeking limited warranty service, rst follow the
troubleshooting procedures that HGST or your reseller provides.
To obtain limited warranty service, you must rst obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology at g-technology.com/support. Please follow
the instructions found on the website. You must return the covered hard disk drive using approved
packaging to our logistics center. You must pay any associated transportation charges, duties and
insurance in shipping the drive to our logistics center. You should remove all personal information
from the product prior to its return.
What will HGST do?
HGST will replace the drive with a functionally equivalent replacement product, transportation
prepaid. HGST may replace your product with a product that was previously used, repaired and tested
to meet HGST specications. You receive tile to the replaced product at delivery to carrier at HGST
shipping point. You are responsible for importation of the replaced product, if applicable. HGST will
not return the original drive to consumers; therefore, the consumer is responsible for moving data to
another media before returning. Data Recovery is not covered under this warranty and is not part of
the warranty returns process. HGST warrants that the replaced products are covered for the remainder
of the original product warranty or 90 days, whichever is greater.
How is our liability limited?
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY
OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY
INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR
DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.