Datasheet

Mini Call Centre
Feature Description
Mini call centre - General Integrated solutions for up to 16 agents ffor small groups that need to communicate both
frequently and in a dynamic manner. The administration is done via a separate portal.
Functions Flexible assignment of agents and lines, dynamic customisation depending on call volume,
call assignment with idle periods for agents, statistical information on agents and lines
Post-processing time A 'post-processing time' function key can be set up for each agent on the system telephone.
When activated, the agent shall not be assigned any further calls for a defined period of time.
Status information (1) Different status information is displayed, e.g.: lines and assigned agents, number of agents
logged on per line.
Status information (2) Agents in post-processing, active calls (active connections), calls on hold, number of calls
accepted today, number of missed calls today.
DECT connection
Feature Description
Singlecell/multicell via LAN In preparation
Hotel functions
Feature Description
Hotel function - General Integrated functions. This is operated from reception telephones via the system menu on the
elmeg Hybird.
Check in/out A check in/out can be done from the reception telephone (SysTel). Here the room telephone
authorisation is switched on and the charges are deleted following notification.
Call cost output on printer/display in
SysTel
Output of charge meter in PABX menu, output of charge records and total lines via printer
(PC) on hybird V.24 connector. Hotel-specific text headers and trailers can be edited for the
printout
Hotel charge factor When reading out or printing the call records upon check out via the PABX menu, any call
records incurred are then multiplied by the cost conversion factor.
Switching hotel MWI from the
reception telephone
Generate MWI to internal ISDN and analogue terminals (can be configured via MWI extension
flag), along with possible callback function from hotel room.
Hotel portal for reception Password protected access to hotel application configuration
Hotel room key (check in/out, status
display)
Function key for direct check in/out, room status display
System telephones: Reset personal
information
Automatic resetting of automatic redialling, call lists and other personal data when in hotel
check in/out, or manually via code programming procedure if extension data/LMs are deleted.
Wake-up function A wake-up call can be set up from the guest/reception telephone. The wake-up call is a call
that plays music on hold.
Room status setting from telephone Not cleaned, cleaned, cleaned and checked
Funkwerk Enterprise Communications GmbH - Suedwestpark 94 - 90449 Nuremberg - Germany
Phone: +49 - (0)911 9673 0
Fax: +49 - (0)911 688 0725
E-Mail: [e-mail] - www.funkwerk-ec.com
hybird
11.03.2011
Subject to technical
alterations