Operation Manual

Troubleshooting and tips
SmartCard reader is not recognised
Cause Troubleshooting
Chip card inserted incorrectly. ► Make sure you have inserted your SmartCard into
the SmartCard reader with the chip facing upwards.
► Check whether the SmartCard you are using is
supported. Your SmartCard must comply with the
ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause Troubleshooting
PIN forgotten ► If you are working in a network, contact your system
administrator, who can unlock your notebook with a
Supervisor PIN.
SmartCard lost
Cause Troubleshooting
SmartCard lost ► If you are working in a network, contact your system
administrator, who can boot your notebook with a
Supervisor SmartCard.
System will not resume operation
Cause Troubleshooting
The battery is faulty. ► Switch the notebook off.
► Install a charged battery.
The battery is flat. ► Charge the battery.
or
► Install a charged battery.
or
► Connect the notebook to a mains outlet using the
mains adapter.
Critical temperature limit exceeded. ► Move the Tablet PC to a cooler location.
► Allow the device to cool to the permitted
temperature.
60 A26391-K222-Z121-1-7619, edition 2