Instruction Manual

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Troubleshooting and tips

TroubleshootingTipsFaultTroubleshoo ting

If a fault occurs, try to correct it as described. If you are unable to correct

the problem, proceed as follows:

► Make a note of the steps and the circumstances that led to the fault. Also

make a note of any error messages displayed.

► Switch the notebook off.

► Please contact the Hotline/Service Desk.

You can contact Fujitsu Service and Support in the f ollowing ways:

• Toll fre e number: 1-800-Fujitsu (1-800-838-5487)

• Website: "

http://sol

utions.us.fujitsu.com/www/content/support/contact/index.php"

Please have the following information ready when you call:

• The model name and serial number of the noteb ook. The serial number is

located on a sticker on the underside of the notebook.

• Notes of any messag

es that appear on the screen and information on acoustic signals.

• Any changes you have made to th e hardware or software since

receiving the notebook.

• Any changes you ha

ve made to the BIOS Setup settings s ince receiving the notebook.

• Your system conﬁguration and all peripheral devices connected to your system.

• Your sales cont

ract.

Our noteboo ks have been designed primarily with mobile a pplications in mind.

This means that considerable effort has been made to optimize components and

equipment in terms of weight, space and energy requirements. Depending on the

particular conﬁguration you have purchased, it is possible that functionality may be

slightly reduced compared to a deskto p PC if you are running processor-intensive

gaming software, e.g. games with intensive 3D graphics. Updating your hardware with

drivers which have not been approved by Fujitsu may result in performance losses,

data losses or malfunction of the equipment. A list of approved drivers and current

BIOS versions can be downloaded from: "

http://solutions.us.fujitsu.com"

Help if problems occur

Should y ou encounter a problem with your computer that you cannot reso lve yourself:

► Note the ID nu m ber of your device. The ID n umber is found on the type rating

plate on the back or underside of the casing.

► For further clariﬁcation of the problem, contact the Fujitsu Service Desk. When you do

this, please have ready the I D number and serial number of your system.

Recov

ering your Factory Image

Hard

disk:

Oper

atingsystem,recovering

Fact

oryImage

In the e vent you need to restore your original Factory Image refer to the step s

in "Appendix: Miscellaneous Information".

70 Fujitsu