Operating Manual

Troubleshooting and tips
Smart Card reader is not recognized
Cause
Troubleshooting
Smart Card inserted incorrectly. ► Make sure you have inserted your Smart
Card into the Smart Ca rd reader with
the chip facing upwards / downwards
(device-dependent).
► Ch eck whether the Smart Card you are
using is supported. Your Sm art Card m ust
comply w ith the ISO standard 7816-1, -2,
-3 and -4.
SmartCard PIN forgott
en
Cause
Troubleshooting
PIN forgotten ► If you work in a netw ork, contact your
system administrator, who can unlock your
Tablet PC using a s upervisor PIN.
User and/or supervisor Smart Card lost
Cause
Troubleshooting
User and/or supervisor Smart Card lost ► If you have lost your user Smart Card, you
can continue working with the supervisor
Smart Card and initialize a new user Smart
Card.
► If you have los
t the supervisor Smart Card,
you can also c
ontinue working, bu t you no
longer ha ve a
ll rights and cannot initialize
another sup
ervisor Smart Card.
► If you have lost bot h Smart Cards, you
cannot boot your system. Please contact our
customer service center. You must provide
proof of ownership for the device. The
customer service center will then refer you
to our service partner, who will unlock your
device (for a charge).
SmartCard lost
Cause
Troubl
eshooting
SmartCard lost. ► If you work in a netw ork, contact your
system administrator, who can boot your
Tablet PC with a supervisor SmartCard.
74 Fujitsu