FUJITSU Server PRIMEQUEST 2000 Series REMCS Installation Manual C122-E180-01EN
Preface Preface This manual describes the functions and features of the PRIMEQUEST 2000 series. The manual is intended for system administrators. For details on the regulatory compliance statements and safety precautions, see the PRIMEQUEST 2000 Series Safety and Regulatory Information (C122-E171XA). Errata and addenda for the manual The PRIMEQUEST 2000 Series Errata and Addenda (C122-E182EN) provides errata and addenda for the manual.
Preface Revision History Edition 01 Date 2014-02-18 Revised location (type) (*1) - Description - *1: Chapter, section, and item numbers in the "Revised location" column refer to those in the latest edition of the document. However, a number marked with an asterisk (*) denotes a chapter, section, or item in a previous edition of the document.
Preface Product operating environment This product is a computer intended for use in a computer room environment. For details on the product operating environment, see the following manual: PRIMEQUEST 2000 Series Hardware Installation Manual (C122-H007EN) Safety Precautions Alert messages This manual uses the following alert messages to prevent users and bystanders from being injured and to prevent property damage.
Preface Warning label location (the main cabinet top) iv C122-E180-01EN
Preface Warning label location (the main cabinet left) Front Warning label location (PCI_Box) v C122-E180-01EN
Preface Notes on Handling the Product About this product This product is designed and manufactured for standard applications. Such applications include, but are not limited to, general office work, personal and home use, and general industrial use. The product is not intended for applications that require extremely high levels of safety to be guaranteed (referred to below as "safety-critical" applications).
Preface However, it can be difficult to completely erase all of the data from the hard disk. Simply initializing (reformatting) the hard disk or deleting files on the operating system is insufficient to erase the data, even though the data appears at a glance to have been erased. This type of operation only makes it impossible to access the data from the operating system. Malicious third parties can restore this data.
Preface Japanese-language site: http://jp.fujitsu.com/platform/server/primequest/manual/2000/ Global site: http://www.fujitsu.com/global/services/computing/server/primequest/ Title Description PRIMEQUEST 2000 Series Describes what manuals you should read and how to Getting Started Guide access important information after unpacking the Manual code C122-E170XA PRIMEQUEST 2000 series server. (This manual comes with the product.
Preface Title Description Manual code ServerView Suite ServerView Describes how to install and start ServerView Operations None Operations Manager Quick Manager in a Windows environment. Installation (Windows) ServerView Suite ServerView Describes how to install and start ServerView Operations None Operations Manager Quick Manager in a Linux environment. Installation (Linux) ServerView Suite ServerView Describes the installation procedure using ServerView Installation Manager Installation Manager.
Preface Title Description Manual code Modular RAID Controller Provides technical information on using array controllers. None Installation Guide Refer to the manual from the second DVD for ServerView Suite which you can purchase optionally or from the following URL: The Fujitsu Technology Solutions manuals server http://manuals.ts.fujitsu.com/ Abbreviations This manual uses the following product name abbreviations.
Preface This manual uses the following fonts and symbols to express specific types of information. Font or symbols italics Meaning Example Title of a manual that you should refer to See the PRIMEQUEST 2000 Series Installation Manual (C122-E174EN). Window names as well as the names of [] Click the [OK] button. buttons, tabs, and drop-down menus in windows are enclosed in brackets. Notation for the CLI (command line interface) The following notation is used for commands.
Preface Contents Preface................................................................................................................................................................................................................ i CHAPTER 1 REMCS Service Overview ..................................................................................................................................................1 1.1 Purpose of REMCS Service ...............................................................
Preface 5.1 Overview of REMCS Service Detail Settings............................................................................................................................ 39 5.2 Detail Environment Settings ....................................................................................................................................................... 40 5.3 Selecting REMCS Center ...............................................................................................................
Preface Figures FIGURE 1.1 REMCS linkage ...................................................................................................................................................................1 FIGURE 2.1 Internet connection (using the network connected to the user port) .................................................................................4 FIGURE 2.2 Internet connection (using REMCS port) ..............................................................................................
Preface FIGURE 4.18 [Sending Hardware Configuration Information] window ............................................................................................... 37 FIGURE 4.19 [Sending Software Configuration Information] window ................................................................................................ 38 FIGURE 5.1 FE operation initial window..........................................................................................................................................
Preface Tables TABLE 3.1 Input items for the [Internet(Mail Only) connection environment settings] window.......................................................... 12 TABLE 3.2 Input items for the [Point-to-Point Connection environment settings] window................................................................. 13 TABLE 3.3 Input items for the [Periodical Connection settings] window............................................................................................. 14 TABLE 3.
Preface TABLE 6.35 Messages in the [Display of certificate] window .............................................................................................................. 60 TABLE 6.36 List of communication error messages (SMTP communication) ................................................................................... 60 TABLE 8.1 REMCS message window ...............................................................................................................................................
CHAPTER 1 REMCS Service Overview 1.1 Purpose of REMCS Service CHAPTER 1 REMCS Service Overview This chapter provides an overview of the REMCS service. 1.1 Purpose of REMCS Service The REMCS service connects your PRIMEQUEST 2000 Series to the REMCS Center, a total support center for Fujitsu customers, through the Internet or P-P (point to point) connection to enable the system to send server configuration information and automatically report failures when they occur.
CHAPTER 1 REMCS Service Overview 1.2 REMCS Linkage Overview - Collects hardware configuration information of the entire server, monitors the server for problems, and reports thereon to the REMCS Center. SVS Collects configuration information of the PCI cards and SCSI devices recognized in the partition and monitors them for problems. Configuration information monitoring Detects changes in the hardware or software configuration, and reports the latest configuration information to the REMCS Center.
CHAPTER 2 Before Using the REMCS Service 2.1 Overview of Connection to the REMCS Center CHAPTER 2 Before Using the REMCS Service This chapter describes the connection to the REMCS center, which is required during use of the REMCS service. 2.1 Overview of Connection to the REMCS Center The connection configuration for connecting to the REMCS Center depends on the network configuration and server configuration of the user. The connection configuration to be used must be determined beforehand.
CHAPTER 2 Before Using the REMCS Service 2.2 Connection Configuration for Connecting to the REMCS Center FIGURE 2.1 Internet connection (using the network connected to the user port) Using a network not connected to the user port FIGURE 2.2 Internet connection (using REMCS port) shows a configuration that uses the REMCS port to connect to a network other than that connected to the user port. The SMTP server of an ISP (Internet Service Provider) cannot be specified.
CHAPTER 2 Before Using the REMCS Service 2.2 Connection Configuration for Connecting to the REMCS Center FIGURE 2.3 P-P connection (ISDN: e-mail) (using the network connected to a USER port) Through a network that is not connected to a USER port FIGURE 2.4 P-P connection (ISDN: e-mail) (using the REMCS port) shows a configuration that uses the REMCS port to connect to a network other than the network connected to a USER port.
CHAPTER 3 REMCS Service Start Procedure 3.1 Start Procedure Overview CHAPTER 3 REMCS Service Start Procedure This chapter describes the procedure for starting the REMCS service. 3.1 Start Procedure Overview To start the REMCS service, the user must register with the REMCS Center (registration). Registration means to register customer information with the REMCS Center.
CHAPTER 3 REMCS Service Start Procedure 3.1 Start Procedure Overview FIGURE 3.1 REMCS Center registration flow Before registration, prepare the following information. - Warranty (contains your machine model name, check code, and serial number) The warranty is used to confirm that the machine ID displayed at the bottom of the REMCS window is correct. Example display format: machine ID 00-PQ1000-model name-check code-serial number.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration You can specify the FQDN only when using an Internet connection through the user port. If you specify an FQDN, confirm that a DNS server is specified in [Network] - [Network Interface] of the MMB Web-UI. - Sender e-mail address (with permission to send external e-mails) - Whether to enable the mail server for partitioned e-mail sending - Confirm whether your mail server is enabled for partitioned e-mail sending.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.2 [Customer Information Registration Instructions] window 1. Click the [Next] button. The window for selecting the REMCS Center to connect to appears. 3.2.2 Setting the connection configuration Select the REMCS Center to connect to in the window shown in FIGURE 3.3 [Selecting REMCS Center] window. The REMCS Center you connect to differs according to the installation country. The initial value for Japan is usually [OSC].
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.3 [Selecting REMCS Center] window 1. Click the [Next] button. The REMCS Center to connect to is registered. Then, the [Initial Settings] window for setting up the environment appears. 3.2.3 Setting up the environment Set up the environment from FIGURE 3.4 [Initial Settings] window. Specify the connection configuration you selected in 2.2 Connection Configuration for Connecting to the REMCS Center.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.4 [Initial Settings] window Newly setting up the environment The procedure for newly setting up the environment is as follows. 1. Select the connection configuration from the following. - Internet Connection(Mail Only): The initial setting for the connection configuration - P-P Connection(ISDN: Mail Only): Connection via ISDN - P-P Connection(VPN: Mail Only): Connection via VPN 2. Click the [Next] button.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.5 [Internet(Mail Only) connection environment settings] window 1. Enter the values for the following items. TABLE 3.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration When the connection configuration is [P-P Connection(ISDN: Mail Only)] or [P-P Connection(VPN:Mail Only)] If you selected [P-P Connection(ISDN: Mail Only)] or [P-P Connection(VPN: Mail Only)] in the window shown in FIGURE 3.4 [Initial Settings] window, the window shown in FIGURE 3.6 [Point-to-Point Connection environment settings] window appears.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.7 [Periodical Connection settings] window 1. Specify the values for the following items. TABLE 3.3 Input items for the [Periodical Connection settings] window Item current schedule of Periodic Connection Period A day of the week Description The initial values are [Every week] and [10:00] to [15:00]. Specify values if you need to change the setting.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.8 [Customer Information] window You can use the following characters and symbols for input. - E-mail addresses must include, but cannot begin or end with, an @ mark. Also, the character that follows the @ mark must not be a dot (.). - E-mail addresses must not use the following symbols: ( ) < > ; : [ ] \. The input items and values for the customer information are as follows. TABLE 3.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration Machine Installation Site Machine Installation Building FE's E-mail Address 30 Optional N/A 20 Optional N/A 60 Optional Applicable Delete the personal information Check box Optional N/A characters). Specify the country name with the code in the A2 column of ISO-3166 Code Table (two letters). For a country not specified in the table, specify 99.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration After the customer information is registered, the window shown in FIGURE 3.10 [Information Transmit Agreement] window appears. This window also appears when you click the [Auto Setting] button in the window for restoring setting information to perform automatic setting. FIGURE 3.10 [Information Transmit Agreement] window 4. Confirm the agreement and click the [Agree] button.
CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.11 [Registration result] window 1. Click the [Next] button to proceed to 3.2.7 Checking the connection. 3.2.7 Checking the connection 1. The window shown in FIGURE 3.12 [Connection check] window appears. Confirm the setting of the email addresses that receive the result of the connection check. FIGURE 3.
CHAPTER 3 REMCS Service Start Procedure 3.3 Importing the Registration Information - Notification of the result to the installer: Specify whether to report the result to the installer. If you select notification, set the installer's e-mail address in [E-mail address for receiving results]. 2. Click the [Check] button to perform the connection check and display the window in FIGURE 3.13 [Result of connection check] window. FIGURE 3.13 [Result of connection check] window 3. Click the [OK] button.
CHAPTER 3 REMCS Service Start Procedure 3.3 Importing the Registration Information FIGURE 3.14 [Importation of the REMCS settings] window 1. In the PC or file server running the Web browser, specify the following files that were previously backed up and saved. - Environment information file: Browse an rm_bkenv.def file. - Customer information file: Browse an rm_bkcus.def file. 2. Click the [Import] button to import the settings information files. 3. Click the [Automatic registration] button.
CHAPTER 3 REMCS Service Start Procedure 3.3 Importing the Registration Information FIGURE 3.16 [Connection check information] window - Notification of the result to the administrator Specify whether to report the result to the administrator. The administrator e-mail address in the imported customer information is displayed as your administrator e-mail address. - Notification of the result to the installer Specify whether to report the result to the installer.
CHAPTER 3 REMCS Service Start Procedure 3.4 Replacing the S/MIME certificate during the initialization work FIGURE 3.18 [Automatic registration state] window 6. Click the [OK] button. After the registration is completed, the window shown in FIGURE 4.1 [REMCS initial] window appears. 3.4 Replacing the S/MIME certificate during the initialization work This section describes the procedure for replacing the certificate. 1. Click [Replacement of certificates] from FIGURE 3.
CHAPTER 3 REMCS Service Start Procedure 3.4 Replacing the S/MIME certificate during the initialization work FIGURE 3.20 [Confirmation of certificate] window (during initialization work) 3. Click the [Next] button to output the following confirmation message. "The certificates will be replaced. Once the replacement of certificates proceeds, the report to the REMCS center will not be done until connected confirmation is completed. Are you sure?" 4. Click the [OK] button to return to FIGURE 3.
CHAPTER 4 REMCS Service Operations 4.1 REMCS Operations Overview CHAPTER 4 REMCS Service Operations This chapter describes how to operate the REMCS service. 4.1 REMCS Operations Overview When the REMCS Center registration is completed or cancelled, the window shown in FIGURE 4.1 [REMCS initial] window appears. This window also appears when you start REMCS through the MMB Web-UI after the confirmation of connection to the REMCS Center is completed.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 4.2 REMCS Service Menu This section describes the REMCS service menu items. 4.2.1 Customer Information update Use this menu item to confirm the customer information entered on registration or to change the information such as the administrator name or company address. The procedure for displaying and confirming the customer information is as follows. 1. From the menu in the window shown in FIGURE 4.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.2 [Internet (Mail Only) connection environment settings] window FIGURE 4.3 [Point-to-Point Connection environment settings] window 2. Confirm the information. If you want to correct or change the information, click the [Next] button. After the information is updated, the browser returns to the window shown in FIGURE 4.1 [REMCS initial] window.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.4 [Periodical Connection settings] window After changing the periodic connection schedule, click the [Next] button. A connection check is performed to report the schedule to the REMCS Center. When the processing completes, you will be returned to FIGURE 4.1 [REMCS initial] window. If your purpose is confirmation only, click the [Cancel] button. You will be returned to FIGURE 4.1 [REMCS initial] window.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 4.2.6 Connection type change Use this menu item to change the current connection configuration to another configuration. 1. From the menu in the window shown in FIGURE 4.1 [REMCS initial] window, click [Connection type change]. The [Connection type change] window (shown in FIGURE 4.6 Window for changing the active connection configuration) appears. 2. After changing the connection configuration, click the [Next] button.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.7 [Display of certificate] window (with certificate not replaced) - Certificate display when the certificate has been displayed (certificate in use) Select [Certificate under use] and then click the [Display] button. FIGURE 4.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.9 [Display of certificate] window (Certificate that has been displayed – previous certificate) 2. To confirm and exit, click the [End] button. Click the [End] button to return to the window shown in FIGURE 4.1 [REMCS initial] window. 4.2.8 Replacing the certificate Use the following procedure to replace the certificate you are currently using, with another certificate. 1. From the menu in the window shown in FIGURE 4.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 2. Specify the certificate file and then click the [Next] button. FIGURE 4.11 [Confirmation of certificate] window 3. 4. 5. Confirm the display contents and, if they are acceptable, click the [Next] button. If you do not intend to replace a certificate, click the [Cancel] button. The following confirmation message is displayed."The certificates will be replaced.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 2. 3. 4. Confirm the content of the <> and then click the [Next] button. If you do not wish to restore the certificate, click the [Cancel] button. The following confirmation message appears. "The certificates will be replaced. Once the replacement of certificates proceeds, the report to the REMCS center will not be done until connected confirmation is completed. Are you sure?" If this is acceptable, click the [OK] button.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.14 [Connection check] window (with personal information deleted) 3. The window shown in FIGURE 4.15 [Result of connection check] window appears. Click the [OK] button. You will be returned to the window shown in FIGURE 4.1 [REMCS initial] window.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.15 [Result of connection check] window The e-mail addresses displayed in the [Connection check] window as the receivers of the connection results receive an e-mail notification of the completed connection check. 4.2.11 Temporary Disconnection Use this menu item to temporarily disconnect from the REMCS Center.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.16 [Temporary Disconnection] window 4.2.12 Reconnection Use this menu item to re-establish the connection with the REMCS Center after a temporary disconnection. If the server operating status has been shown as [DISCONNECT], it becomes [ACTIVE]. 1. 2. If the status has been in [MAINTAIN/DISCONNECT], it becomes [MAINTAIN]. From the menu in the window shown in FIGURE 4.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.17 [Reconnection] window 4.2.13 HW Config. Info. Use this menu item to send the hardware configuration information of the server to the REMCS Center. From the menu in the window shown in FIGURE 4.1 [REMCS initial] window, click [HW Config. Info.] to display the window shown in FIGURE 4.18 [Sending Hardware Configuration Information] window. 1. Click the [Send] button. A confirmation dialog box appears.
CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 1. Click the [Send] button. A confirmation dialog box appears. Send the software configuration information to the REMCS Center. After processing completes, a pop-up window appears with the results. Then, the window shown in FIGURE 4.1 [REMCS initial] window appears. FIGURE 4.19 [Sending Software Configuration Information] window Remarks It may take some time before the software configuration information of the partition takes effect.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.1 Overview of REMCS Service Detail Settings CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings This chapter describes the detail settings of the REMCS service. 5.1 Overview of REMCS Service Detail Settings REMCS Service Detail Settings are used to make detailed settings such as the transmission retry count and timeout triggers for avoiding transmission problems.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.2 Detail Environment Settings 5.2 Detail Environment Settings This item is used to change the communication environment settings for Internet use. The displayed window contents depend on the authentication type of the connection configuration as shown in FIGURE 5.2 [Environment settings] window in case of internet connection (only mail) and FIGURE 5.3 [Environment settings] window in case of P-P connection. Take adequate care when making the setting.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.2 Detail Environment Settings User ID 64 Required (*1) Enter user ID of authentication server in single-byte numeric number and alphabets. Password 64 Required (*1) Enter password of authentication server in single-byte numeric number and alphabets. Entered values are all displayed as *.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.2 Detail Environment Settings FIGURE 5.3 [Environment settings] window in case of P-P connection TABLE 5.3 Items in the [Environment settings] window in case of P-P connection Input item Maximum number of digits Input Description E-Mail settings Timeout 4 Required Retry Count 2 Required Retry interval 3 Required SMTP/PROXY server 128 Required PORT No.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.3 Selecting REMCS Center *1: It is required if you select item except for ‘none’ in dividing method. 1. From the initial window menu of the FE operation, select [Detail environment settings]. Depending on the current setting conditions, FIGURE 5.2 [Environment settings] window in case of internet connection (only mail) or FIGURE 5.3 [Environment settings] window in case of P-P connection appears. 2. Click the [Setting] button.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.5 Machine Name Display Change FIGURE 5.5 [Select language (Japanese or English)] window 5.5 Machine Name Display Change This item is used for switching the machine name to be displayed by the GUI between the machine ID or machine unique name, which has been specified in the [Customer Information] window. 1. From the initial window menu of the FE operation, select [Machine name display change] to display FIGURE 5.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.6 Deleting the Personal Information FIGURE 5.6 [Select to Display Machine ID or Machine Unique Name] window 5.6 Deleting the Personal Information This item is used for deleting the personal information included in the customer information after registration. 1. From the initial window menu of the FE operation, select [Deleting the personal information] to display FIGURE 5.7 [Deleting the personal information] window. 2.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.7 Display of certificate 1. From the initial window menu of the FE operation, select [Display of certificate] to display エラー! 参照元 が見つかりません。. 2. Click [End] button. FIGURE 5.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows CHAPTER 6 REMCS Messages This chapter describes the major error messages that are displayed in the windows. 6.1 Messages in REMCS Windows This section describes the messages displayed in the REMCS windows. In the messages, xxx represents a character string such as a returned value that should be replaced when printed out. TABLE 6.1 Messages common to all windows Message code RMG_0150 RMG_1121 Message Failed to read setting file.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0005 RMG_0006 Frame data make completed. Failed to get connect mode. (xxx) RMG_0035 REMCS menu close. Are you sure? problem is not solved, contact the support center. None. If the error still occurs when you retry the operation, exit and restart the REMCS window and try again. If the problem is not solved, contact the support center. Click the [OK] or [Cancel] button. TABLE 6.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows TABLE 6.8 Messages in the [Initial Settings] window Message code RMG_0001 RMG_0002 RMG_0004 RMG_0006 Message Failed to get Machine status. (xxx) Failed to make frame screen data. (xxx) Invalid CGI parameter specified. Failed to get connect mode. (xxx) RMG_0011 RMG_0025 Initial Settings frame display completed. Failed to set connection mode. (xxx) RMG_0026 RMG_0027 Changed connection mode to xxx. Failed to change Machine status.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0210 Personal information deletion frame display has been completed. problem is not solved, contact the support center. None. TABLE 6.10 Messages in the [Customer Information Review] window Message code RMG_0002 RMG_0004 RMG_0150 Message Failed to make frame screen data. (xxx) Invalid CGI parameter specified. Failed to read setting file.(xxx) RMG_0215 This certificate cannot be verified up to a CA certificate.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0042 RMG_0043 RMG_0044 RMG_0056 RMG_0095 RMG_0181 RMG_0189 RMG_0207 RMG_0208 Internet(Mail Only) connection environment setting frame display completed. Failed to set REMCS environment (Internet connection(Mail only)). (xxx) Registration of REMCS environment data (Internet connection(Mail only)) completed. Failed in the connection check notification. (xxx) Connection type mismatch. Invalid E-mail address specified.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0095 Connection type mismatch. RMG_0181 RMG_0189 Invalid E-mail address specified. Execute registration of REMCS environment data.After this operation, all events are not sent to the REMCS Center until connection check is completed. \nAre you sure? Invalid value in [Split size].Please specify it within the range of 10-100. Invalid value in [Split size].Please specify it within the range of 64-512.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0006 Failed to get connect mode. (xxx) RMG_0015 RMG_0018 Invalid entry. Failed to get registration data. (xxx) RMG_0029 RMG_0036 RMG_0065 Invalid length. Required entry. Failed to get customer information.(xxx) RMG_0066 Customer Information setting frame display completed. Invalid character specified in [Company Name]. Invalid character specified in [Department/Division]. Invalid character specified in [Address].
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0001 RMG_0002 RMG_0004 RMG_0006 RMG_0041 Failed to get Machine status. (xxx) Failed to make frame screen data. (xxx) Invalid CGI parameter specified. Failed to get connect mode. (xxx) Failed to setting Machine status.(xxx) RMG_0056 RMG_0085 Failed in the connection check notification. (xxx) Registration started. Update registration started. Agreement of sending information frame display completed. Registration failed.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows Exportation of the environment information has been completed. Exportation of the customer information has been completed. Export customer information to a file. Export the environment information to a file. Close this screen after you finish export. RMG_0123 RMG_0124 RMG_0125 RMG_0126 - problem is not solved, contact the support center. None. Click the [OK] or [Cancel] button Close the screen after finishing export. TABLE 6.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0061 RMG_0062 RMG_0063 RMG_0064 RMG_0092 completed. Temporary disconnection to the REMCS Center completed. Temporary disconnection frame display completed. Reconnection frame display completed. Execute reconnection to the REMCS Center. Are you sure? Registration has not executed, Setup is incomplete. Click the [OK] or [Cancel] button. Retry after registration is complete. TABLE 6.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0009 FE initial frame display completed. None. TABLE 6.26 Messages in the [Environment settings] window Message code RMG_0002 Message Failed to get Machine status.(xxx) \n(MachineID=xxxxxx) Failed to make frame screen data. (xxx) RMG_0004 Invalid CGI parameter specified. RMG_0015 RMG_0016 Invalid entry. Input value is out of range.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows and restart the REMCS window and try again. If the problem is not solved, contact the support center. TABLE 6.28 Messages in the [Select language(Japanese or English)] window Message code RMG_0002 RMG_0004 Message Failed to make frame screen data. (xxx) Invalid CGI parameter specified. RMG_0041 Failed to setting Machine status.(xxx) RMG_0164 Select language(Japanese or English) frame display completed. Change language.
CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0196 Failed to delete personal information.(xxx) Deleting the personal information is completed. Personal information deletion frame display has been completed. RMG_0209 RMG_0210 If the error still occurs when you retry the operation, exit and restart the REMCS window and try again. If the problem is not solved, contact the support center. None. TABLE 6.
CHAPTER 6 REMCS Messages 6.2 Communication Error Messages (SMTP Communication) TABLE 6.34 Messages in the [Replacement to the previous certificate] window Message code RMG_0001 RMG_0002 RMG_0004 Message Failed to get Machine status.(xxx) Failed to make frame screen data. (xxx) Invalid CGI parameter specified. RMG_0041 Failed to setting Machine status.(xxx) The certificates will be replaced.
CHAPTER 6 REMCS Messages 6.2 Communication Error Messages (SMTP Communication) RMG_2005 RMG_2006 RMG_2007 RMG_2008 RMG_2009 RMG_2010 RMG_2011 server. Please improve environment with reference to the following messages. (Message from the SMTP server) xxxxxxxxxxxxxxxxxxxx RL:xxx,ML:xxx (SMTP)Unable to connect the specified mail(SMTP) Server. Error was detected during communication to the specified mail (SMTP) server. The following causes can be considered. - The SMTP server name is wrong.
CHAPTER 6 REMCS Messages 6.3 Other Error Messages RMG_2012 6.3 on SMTP server. (Message from the POP3 server) xxxxxxxxxxxxxxxxxxxx RL:xxx,ML:xxx (SMTP)An error was detected during communication to the specified mail(SMTP) server. The specified SMTP server does not support SMTP AUTH. Or the SMTP server does not support specified auth type. The following causes can be considered. - Specified SMTP server is wrong. - Specified auth type is wrong.
CHAPTER 7 MMB Log Collection 7.1 MMB Log Collection CHAPTER 7 MMB Log Collection This chapter describes MMB log collection. 7.1 MMB Log Collection If a problem such as being unable to send e-mail messages to the REMCS Center occurs, the MMB operation log may need to be used as troubleshooting information. Following the instructions from the support center, select [System] - [System Event Log] from the MMB Web-UI menu to download the log kept by the MMB. For details of the operation, see Section 1.2.
CHAPTER 8 Notes on Using REMCS GUI 8.1 Notes on Using REMCS GUI CHAPTER 8 Notes on Using REMCS GUI This chapter describes the notes on using the REMCS GUI. 8.1 Notes on Using REMCS GUI The REMCS GUI is displayed in a separate window when the REMCS menu is selected from the MMB Web UI.
CHAPTER 8 Notes on Using REMCS GUI 8.1 Notes on Using REMCS GUI Clicking the [Compulsory REMCS menu opening] button logs you in by forcibly logging out the current login user. Click the [Close] button to close the window. If the time zone setting has been changed from the [MMB Web-UI] window, perform the following operation to update the REMCS Center information: - Execute the periodic connection schedule settings. The periodic connection schedule of REMCS is interpreted with the time zone currently set.
