Datasheet

On-site Service — On-site repair service includes spare
parts, labor and travel for verifi ed hardware failures. Select
Next Business Day (NBD), 4-hour or 24/7 Response time
(contract prices vary) Service is available across the United
States, except certain Hawaiian Islands and areas of Alaska.
On-site service is performed by a Fujitsu Authorized Field
Service Engineer (FAFSE), either a Fujitsu employee or pro-
fessionally trained Authorized Service Provider. Service will
be provided between 8 a.m. and 5 p.m. local time, Monday
through Friday (excluding holidays). On-site service outside
the hours specifi ed above may be available for rates and
terms then in effect. Outside of PM events, on-site visits do
not include preventative maintenance, maintenance training,
consumables and cleaning materials, troubleshooting of
software confi guration, applications or set-up.
Cleaning Event — Each year of Basic service comes with a
single cleaning event performed by a Fujitsu Authorized Field
Service Engineer (FAFSE) or a professionally trained Autho-
rized Service Provider. A FAFSE schedules an on-site visit to
thoroughly clean the scanner (replacement consumables not
Value-oriented peace of mind. The Basic service program provides on-site service with
a cleaning event for Fujitsu scanner customers. Basic, In-Warranty upgrades the Standard
Limited Warranty to 12-months of on-site service. Basic, Post-Warranty is available after
the warranty period and can be purchased in single or multi-year increments. Co-terminous
(monthly) service is also available (certain restrictions apply).
Basic
Service Program Description
included). This service will be provided during normal busi-
ness hours at a time to be mutually agreed upon between
the FAFSE and Customer within 2 weeks of initiation.
Obtaining Service — In the event of a hardware failure,
Technical Assistance Center (TAC) will assist the Customer
in resolving the problem over the telephone. Customer must
provide TAC with the product model number, part number,
serial number and a description of the problem. Customer
may be asked to run some simple, self-diagnostic tests and
report the resulting status and error code messages. This
will assist TAC in determining if the problem is the scanner
or another component of Customer’s system and if the
problem can be resolved over the telephone. After TAC
verifi es a hardware problem, a service call will be initiated.
A service technician will be dispatched to the product loca-
tion to perform repair service if there are no security, safety
or physical requirements that would restrict the service
technician’s access to the product.
Fujitsu Technical
Assistance Center
[phone]
TAC is available Monday-Friday (excluding
holidays) 5 a.m. to 5 p.m. PST