User Manual

Paper Jams/Pick Errors Occur Frequently

Check the following points

● Do the documents meet the paper requirements? (page 208)

● Is there any foreign matter in the ADF? (page 208)

● Are the brake roller and pick roller installed correctly? (page 208)

● Are the brake roller and pick roller clean? (page 208)

● Are the brake roller and pick roller worn out? (page 208)

If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 216)

first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by

referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with

this product.

● Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning (page 80).

● Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 120).

● Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

For details, refer to Replacing the Brake Roller (page 128) and Replacing the Pick Roller (page 133).

● Are the brake roller and pick roller clean?

Solution

Clean the brake roller and pick roller.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 120).

● Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch

screen, and replace the brake roller and pick roller if necessary.

The procedure to display the [Consumable counters] screen is as follows:

Troubleshooting

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