User Manual

Situation in Which the Document Is not Fed into the ADF Occurs Frequently

Check the following points

● Do the documents meet the paper requirements? (page 204)

● Did you fan the documents before loading them? (page 204)

● Are the brake roller and pick roller installed correctly? (page 204)

● Are the brake roller and pick roller clean? (page 204)

● Are the brake roller and pick roller worn out? (page 204)

If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 216)

first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by

referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with

this product.

● Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning (page 80).

● Did you fan the documents before loading them?

Solution

Fan the documents.

For details, refer to Preparation (page 77).

● Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

For details, refer to Replacing the Brake Roller (page 128) and Replacing the Pick Roller (page 133).

● Are the brake roller and pick roller clean?

Solution

Clean the brake roller and pick roller.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 120).

● Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch

screen, and replace the brake roller and pick roller if necessary.

The procedure to display the [Consumable counters] screen is as follows:

Troubleshooting

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