User Manual

Overlapped Documents Are Frequently Fed into the Scanner

Check the following points

● Do the documents meet the paper requirements? (page 201)

● Are you using the Carrier Sheet? (page 201)

● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to

detect overlapped documents accurately? (page 201)

● Did you scan a thick document such as a plastic card? (page 202)

● Did you fan the documents before loading them? (page 202)

● Have the documents just been printed out from a copy machine or a laser printer? (page 202)

● Are the brake roller and pick roller installed correctly? (page 202)

● Are the brake roller and pick roller clean? (page 202)

● Are the brake roller and pick roller worn out? (page 202)

● Are you using the scanner at an altitude of 2,000 m or higher? (page 203)

If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 216)

first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by

referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with

this product.

● Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning (page 80).

● Are you using the Carrier Sheet?

Solution

Configure the scan settings in the scanner driver to use the Carrier Sheet.

For details, refer to Scanning Photographs and Clippings (page 102).

● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect

overlapped documents accurately?

Solution

Fulfill the conditions to detect overlapped documents accurately.

For details, refer to Conditions Required to Accurately Detect Overlapped Documents (Multifeed) (page

86).

If necessary, specify the area to detect overlapped documents.

For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area

specification for Multifeed Detection] (page 291).

Troubleshooting

201