User Manual

Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem persists, check each item in Before You Contact the Scanner Service Provider (page 216), and
then contact the distributor/dealer where you purchased this product. Or, make an inquiry by referring to the
contact information at the Contact for Inquiries section in Safety Precautions bundled with this product.
The following are examples of troubles that you may encounter.
● Power of the scanner
● The Scanner Cannot Be Powered ON (page 163)
● The Touch Screen or the [Power] Button Light or Both Switch Off (page 164)
● Touch screen
● The Touch Screen Does Not Function (page 165)
● A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in an Incorrect Position (page
166)
● The Display on the Touch Screen Is Distorted (page 167)
● Connection of the scanner
Wi-Fi
● Cannot Connect the Scanner and a Computer via Wi-Fi (page 168)
● A Wireless Access Point Is Not Displayed in the Access Point List (page 174)
● Wi-Fi Setting for WPS Fails (page 176)
● Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually (page 179)
● The Connection Between the Scanner and Computer Frequently Cuts Off (page 182)
Wired LAN
● Cannot Connect the Scanner and a Computer via a Wired LAN (page 183)
USB
● Cannot Connect the Scanner and a Computer via a USB Cable (page 188)
Server
● Cannot Connect the Scanner to a Destination by Specifying an IP Address (page 189)
● Cannot Connect the Scanner to a Destination by Specifying a Host Name (page 191)
● Scanning operations
● Scanning Does Not Start (page 194)
Troubleshooting
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