User manual

Appendix
Chapter 8 Troubleshooting
Glossary
Introduction
Index
Contents
TOP
147
How to Load
Documents
Configuring the
Scan Settings
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Operational
Settings
Replacing the
Consumables
Scanner
Overview
Troubleshooting
Multifeed error occurs frequently.
Do the documents meet the requirements described in
"Precautions" in "Conditions" (page 45)?
No
Use documents that meet the requirements.
For details, refer to "2.3 Documents for Scanning (ADF)" (page 45).
Yes
Are you using the Carrier Sheet?
Yes
In the scanner driver, configure the scan settings for using the Carrier Sheet
("Documents Larger than A4/Letter Size" (page 89) or "Scanning Photographs and
Clippings" (page 91)).
No
If multifeed detection is enabled, is there any document in
the batch that fulfills the conditions for an accurate
detection?
No
Fulfill the conditions for an accurate multifeed detection.
For details, refer to "Conditions for Multifeed Detection" (page 49).
Also specify the multifeed detection area if necessary ("Specifying the Area to
Detect Multifeed [Document check area specification for Multifeed Detection]"
(page 197)).
Yes
Did you scan a plastic card or any other thick document?
Yes
To scan documents successfully, use the multifeed window display function of the
scanner driver, use the Intelligent Multifeed function, or disable the multifeed
detection.
No
Did you fan the documents before loading them?
No
Fan the documents.
Yes
Have the documents just been printed out from a copy
machine or a laser printer?
Yes
Fan the documents a few times to remove static electricity.
No
Is the document stack thinner than 8 mm?
No
Reduce the number of sheets.
Yes
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For details, refer to "Chapter 7 Replacing the Consumables" (page 119).
Yes