User manual

Appendix
Chapter 8 Troubleshooting
Glossary
Introduction
Index
Contents
TOP
131
How to Load
Documents
Configuring the
Scan Settings
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Operational
Settings
Replacing the
Consumables
Scanner
Overview
Troubleshooting
Temporary Errors
The following are lists of temporary errors which can be
recovered by operators.
■Paper feeding errors
Error codes beginning with the letter "J" are displayed.
Error
code
Error messages Resolution
J0:37 Paper Protection
Remove and check the
document, and then try
again carefully.
1 Remove the jammed document.
For details, refer to "8.1 Paper
Jam" (page 128).
2 Check if the document is
suitable for scanning by ADF.
For details, refer to "2.3
Documents for Scanning (ADF)"
(page 45).
3 Press the [Menu] button on the
operator panel, select whether
to enable or disable the
document protection function,
and then press the [Scan/Enter]
button or perform a scan from
the computer.
J0:51 Paper Protection
Remove and check the
document, and then try
again carefully.
1 Remove the jammed document.
For details, refer to "8.1 Paper
Jam" (page 128).
2 Make sure that there is no
document that is folded and that
the documents conform to the
paper specifications (e.g. thin
paper).
For details, refer to "2.3
Documents for Scanning (ADF)"
(page 45).
3 Press the [Menu] button on the
operator panel, select whether
to enable or disable the
document protection function,
and then press the [Scan/Enter]
button or perform a scan from
the computer.
J1:31
J1:5A
Paper jam
Remove and check the
document, and try again.
1 Remove the jammed document.
For details, refer to "8.1 Paper
Jam" (page 128).
2 Check if the document is
suitable for scanning by ADF.
For details, refer to "2.3
Documents for Scanning (ADF)"
(page 45).
3 Clean the rollers.
For details, refer to "Chapter 6
Daily Care" (page 108).
J1:50 Pick error
Remove and check the
document, and try again.
Error
code
Error messages Resolution