Warranty

The Advanced Exchange Program provides advance replacement on specific
failed or broken Fujitsu scanners. To be eligible to take advantage of the Advance
Exchange Program, the eligible purchaser must obtain an RMA number, sign an
Advance Replacement Agreement and provide a credit card deposit to secure the
replacement product. The RMA number should be kept in the event that the status
of the replacement product needs to be checked. The eligible purchaser will be
asked for the address where the replacement product is to be shipped. The eligible
purchaser will also be faxed packing and shipping instructions for the malfunction-
ing product. The eligible purchaser will then receive a replacement product within
2 business days after the service call initiation and FCPA’s receipt of the signed
agreement. The malfunctioning product must be received by FCPA within ten (10)
days of the end user’s receipt of the replacement product or the end user’s credit
card will be charged the list price of the replacement product.
Shipment of replacement Imaging Product will be made at FCPA’s expense and
choice of freight carrier. Shipments not made under FCPA’s directions and choice
of freight carrier may void the Limited Warranty.
Before the product is returned to FCPA, be sure to remove all options and acces-
sories (which include power cord, documentation, etc.) that are not covered by the
Limited Warranty. The box and packaging in which the replacement product was
shipped must be used to return the malfunctioning product. If the malfunction-
ing product is not returned in the box and packaging in which the replacement
product was shipped the Limited Warranty may be voided. The Return Material
Authorization Number (“RMA”) must be clearly marked on the outside of the box to
ensure proper receipt and credit of the defective product.
Depot Service
If the Fujitsu Imaging Product is not eligible for Advance Exchange or On-Site
Service, an eligible purchaser may utilize our Depot Repair Service. The eligible
purchaser will be instructed to ship the product to the nearest authorized Depot
Repair Center. Product must be shipped at the eligible purchaser’s risk and
expense to the repair center. Before the product is returned to the repair center,
be sure to remove all options and accessories (which include power cord,
documentation, etc.) not covered by the Limited Warranty. All products should be
returned to FCPA in the original shipping container, or in a recommended packing
box. The Fujitsu Imaging Product must have the shipping restraint installed before
it is shipped. When the original packaging is not available, contact FCPA’s
Technical Assistance Center (“TAC”) at [phone], option 2, for ordering
information. Eligible purchasers seeking services for Fujitsu Imaging Products must
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