Warranty

FCPA may use one of the service methods listed below, depending upon product
type, in providing service under its Limited Warranty.
Included with selected Fujitsu Imaging Products is a Limited Warranty Summary Card.
The Limited Warranty Summary Card is specific by model. The Limited Warranty
Summary Card contains important warranty Information, including the model
number and the Limited Warranty. Please refer to the limited Warranty Summary
Card to determine the available Service Methods applicable to the particular Fujitsu
Imaging Product. If the Limited Warranty Summary Card cannot be located, addi-
tional information may be obtained about the product, including updated warranty
and service program information and restrictions, online at
http://us.fujitsu.com/scanners/warranty or by phone at [phone], option 2.
To avoid service delays, FCPA urges end users to complete the online warranty
registration form at the first opportunity. You may register online at
www.onlineregister.com/fujitsu/ or by phone at [phone], option 2.
FCPA also provides a variety of service programs that may be purchased to assist
with the use and care of the Fujitsu Imaging Product. See your Service 360 booklet
for additional information.
FCPA is committed to providing its customers with quality, performance, reliability
and service under the Limited Warranty
On-Site Service
For selected Fujitsu Imaging Products, and after TAC verifies a hardware problem,
a service call will be opened and logged. An FCPA Authorized Field Service
Engineer will be dispatched to the product location to perform repair service If the
product is located within the contiguous forty-eight (48) United States, in certain
areas of Alaska and Hawaii, and If there are no security, safety or physical require-
ments that would restrict the Authorized Field Service Engineer’s access to the
product. For additional information on service areas, please visit our website at:
www.imagingService.com. On-Site Service will be provided between the hours of
8 a.m. and 5 p.m. local time, Monday through Friday (excluding FCPA holidays).
Advance Exchange
Advance Exchange Program may be one of the easiest and most comprehensive
service offerings in the industry. In the unlikely event of a product defect, for eligible
purchasers of certain Fujitsu Imaging Products, FCPA will replace that product
within two business days.
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