Warranty

materials for storing or shipping. The purchaser must return only the Fujitsu
Imaging Product. Prior to shipment, purchaser must remove and retain all “add-on”
items, (i.e. adapters, cables, software, manuals, etc.). FCPA accepts no responsibil-
ity for these items and they will not be returned with the repaired or replacement
Fujitsu Imaging Product. All products should be returned to FCPA in the original
shipping container, or an authorized packaging box for the units being returned.
Purchaser must install the shipping restraint before the Fujitsu Imaging Product is
shipped. When the original packaging is not available, contact FCPA’s Technical As-
sistance Center (“TAC”) at [phone], option 2, for part numbers and replace-
ment packaging ordering information.
Product Return Procedure
Eligible purchasers seeking services for Fujitsu Imaging Products covered under
this Limited Warranty must obtain a Return Material Authorization number
(“RMA”) by calling [phone], option 2, and within ten (10) business days
from the date of issuance of the RMA must return the Fujitsu Imaging Product
to the address designated in the RMA at the end user’s own expense and risk,
in compliance with FCPA’s then current Packaging and Shipping Guidelines.
Any defective products or parts replaced by FCPA become the property of FCPA.
Customer Responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS
OF THE LIMITED WARRANTY, INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY
PROVISIONS. PRIOR TO SEEKING SERVICE, THE END USER MUST BACK-UP ANY DATA
OR FILES THAT MAY BECOME DAMAGED OR LOST. FCPA IS, WITHOUT LIMITATION, NOT
RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Disclaimer
FCPA RESERVES THE RIGHT TO CHANGE AT ANY TIME AND WITHOUT PRIOR NOTICE ANY
OF ITS PROCEDURES FOR OBTAINING WARRANTY AS SET FORTH IN THIS DOCUMENT.
WARRANTY SERVICE DESCRIPTIONS
Fujitsu Computer Products of America, Inc. (“FCPA”) offers a range of service
programs to support its Limited Warranty and to assist with the use and care of the
Fujitsu Imaging Product (“Service Methods”). A Fujitsu Imaging Product represents
an important investment. Fujitsu Imaging Products gives the productivity needed to
stay competitive. The sudden loss of this productivity, even temporarily, could seri-
ously affect the ability to meet commitments. Downtime can be very expensive, not
just in the cost of the repair but also in time lost. To help alleviate these problems,
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