Warranty

SOME PURCHASERS. THIS LIMITED WARRANTY GIVES THE PURCHASER SPECIFIC LE-
GAL RIGHTS, AND THE PURCHASER MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM
STATE TO STATE. THE PRICE OF PRODUCTS DISTRIBUTED BY FCPA OR ITS AUTHORIZED
DEALERS REFLECTS THE ALLOCATION OF RISK ARISING FROM THE WARRANTY EXCLU-
SIONS AND THIS DISCLAIMER AND LIMITATION OF LIABILITY.
If there is any conflict between other sections of this guidebook and the Limited
Warranty, the terms of the Limited Warranty prevail.
HOW TO OBTAIN LIMITED WARRANTY SERVICE
Fujitsu Imaging Products are supplied with Information on unpacking, setup,
installation and operation. Careful reading of the manual will answer most of the
technical questions the end user might have regarding proper installation,
operation and maintenance of the product. However, should additional technical
support be required, you may visit our website at:
http://us.fujitsu.com/scanners/warranty or contact:
FCPA’s Technical Assistance Center (“TAC”)
[phone], Option 2
TAC is available Monday- Friday (excluding FCPA holidays) 5 a.m. to 5 p.m. PST.
Before placing the call, the eligible purchaser should have the Fujitsu Imaging
Product model number, part number, serial number and proof of purchase
available. The eligible purchaser should also be prepared to provide a description
of the problem.
TAC personnel will assist the end user in resolving the problem over the phone.
The end user may be asked to run some simple, self-diagnostic tests and report
the resulting status and error code messages. This will assist TAC in determining if
the problem is the Fujitsu Imaging Product or another component and if the
problem can be resolved over the phone. If TAC determines a hardware problem
exists that is covered either under the Limited Warranty or a purchased Service
Program, a Return Material Authorization Number (RMA) will be assigned as
needed, a service request will be initiated and repair or replacement procedures
will follow.
Packaging and Shipping Guidelines
Purchaser must ship all warranty returns in careful compliance with the Packaging
and Shipping Guidelines. Failure to do so will void the Fujitsu Imaging Product’s
warranty. FCPA advises the purchaser to keep the original box and packing
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