Warranty

DEPENDABILITY
Prompt, reliable service, the cornerstone on which our business and our reputation
are built−At Fujitsu, we have built a reputation of trust by providing our customers
with the ultimate in service and dependability. As the manufacturer, we recognize the
importance of providing the old-fashioned, personalized service you deserve and the
state-of-the-art products you demand. Our goal is to be responsive to your needs...
whether it’s for routine maintenance or an unexpected repair!
PRODUCTIVITY
Comprehensive Mobile Parts Inventory − Each service vehicle is stocked with
an extensive parts inventory to ensure that we can fix the vast majority of problems
when we get to your place of business... avoiding unnecessary callbacks. We install
only genuine Fujitsu parts and consumables that have been thoroughly tested for
safety and durability
EXPERIENCE
Professionally Trained and Experienced Personnel − The majority of
service is delivered by our own uniformed, factory-trained personnel whose imaging
expertise is among the best in the industry. As the manufacturer, we provide a level
of service second to none. Our technicians will work quickly and carefully−keeping
your place of business as clean as if it were their own.
DELIVERY
Service performance is more than just response time − We know time is
money. At Fujitsu, we measure our service level performance from the time you call
to the time you’re scanner is back up and running. Response time is important, but
it’s only half of the service equation.
PRIORITY
Technical Support and on-site arrival − All contract customers bypass call
queues to a dedicated imaging specialist. Likewise, on-site contract visits receive
priority over other calls.
A Fujitsu service program is one way of ensuring that your system is in top condi-
tion and performing efficiently. Remember the days of the full-service gas station,
that’s how we deliver service to our valued customers like you. Our friendly service
engineer will not only fix your immediate problem−we inspect and address potential
problems before they cause downtime. Protect your investment with Fujitsu service
and support. No one knows Fujitsu scanners better than Fujitsu.
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