Warranty

III. Service 360

We’ve got you covered from every angle

At Fujitsu, we offer a vast array of services and extended

warranty programs to help you get the most from your scan-

ning investment. From on-site, depot, unit replacement and

supplementary services to consumable kits, Fujitsu has a

service program to ﬁt your needs. Some beneﬁts of a service

agreement include:

BUDGET CONTROL

The best protection against out-of-pocket repair costs − Equipment that

is well maintained provides trouble-free service, so it makes sense to protect it. All

service is performed by our highly trained technicians who do more than just ﬁx the

problem at hand; they also solve potential problems before they become expensive

repairs and inspect your system to ensure peak performance... saving you time and

money!

VALUE

Service Agreements make sense − At Fujitsu, we also want to make sure that

you are getting your money’s worth from your purchase. With ScanCare, you will be

contacted at scheduled intervals based on your particular scanner model for your

preventative maintenance visit(s). If however, you would like a custom schedule,

simply notify our technical assistance center of your preferred service dates.

FLEXIBILITY

Select a packaged service or create your own − We offer Basic on-site ser-

vice that includes parts, labor and travel. Or, you may consider upgrading to Scan-

Care for the most thorough coverage available. ScanCare includes our Basic service

plus preventative maintenance visit(s), consumables and cleaning supplies and

operator instruction covering regular maintenance. Basic and ScanCare is available

with either Next Business Day, 4 hour or 24/7 response time. If you prefer an on-site

alternative, we offer Advance Exchange overnight unit replacement or Depot 5-day

unit repair (available on most models). To create a custom service program, consider

adding one of the following options to our packaged services listed above: Single-

Event PM (preventative maintenance), Co-Term Basic monthly service (sold in

conjunction with year contracts to synchronize multiple units/installations), Installa-

tion, Training or a ScanAid consumables kit.