Warranty

obtain a Return Material Authorization number (“RMA”) by calling [phone],
option 2, and within ten (10) business days from the date of issuance of the RMA
must return the Fujitsu Imaging Product to the address designated in the RMA
at the end user’s own expense and risk, in accordance with FCPA’s then current
Packaging and Shipping Guidelines. The Return Material Authorization Number
(“RMA”) must be clearly marked on the outside of the box to ensure proper receipt
and credit of the defective product. Upon receipt of the product, the repair center
will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.
Important Restrictions
Eligibility: The Advance Exchange Program and the Depot Service are available
to eligible purchasers in the fifty (50) United States, and On-Site Service is
available in the contiguous forty-eight (48) states and in certain areas of Alaska
and Hawaii for products purchased from authorized distributors of FCPA. The
Fujitsu Imaging Product will be ineligible for any service under warranty if the
product falls under any of FCPA’s then-current Warranty Exclusions, including a
purchaser’s failure to return defective products to FCPA in compliance with
FCPA’s then current Packaging and Shipping Guidelines. Persons are only
considered “eligible purchasers” or “end users” if they originally purchased the
Fujitsu Imaging Product for their own personal or business use, and not for resale.
Consumables: Consumables are items that wear out under normal use and
must be replaced by the end user as needed. Consumables, supplies, other
expendable items and those items identified as being the user’s responsibility
in the Operator’s Guide, Cleaning and Maintenance Guide or Reference Manual
are not covered under the Limited Warranty.
If any of the above excluded parts or services are required, they may be
available through an authorized service provider at their hourly rates and at
terms then in effect.
Any defective products or parts replaced by FCPA become the property of FCPA.
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