C141-F075-01EN MHV2080BS, MHV2060BS, MHV2040BS DISK DRIVES MAINTENANCE MANUAL
FOR SAFE OPERATION Handling of This Manual This manual contains important information for using this product. Read thoroughly before using the product. Use this product only after thoroughly reading and understanding especially the section “Important Alert Items” in this manual. Keep this manual handy, and keep it carefully. FUJITSU makes every effort to prevent users and bystanders from being injured or from suffering damage to their property. Use the product according to this manual.
Revision History (1/1) Edition Date Revised section (*1) (Added/Deleted/Altered) Details 01 2005-05-16 — — *1 Section(s) with asterisk (*) refer to the previous edition when those were deleted.
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Preface This manual describes the MHV2080BS, MHV2060BS, MHV2040BS 2.5-inch hard disk drives with a built-in controller that is compatible with the Serial-ATA interface. This manual explains, in detail, how to maintain the disk drives. This manual assumes that users have a basic knowledge of hard disk drives and their application in computer systems.
Preface In the text, the alert signal is centered, followed below by the indented message. A wider line space precedes and follows the alert message to show where the alert message begins and ends. The following is an example: (Example) Don’t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered. This may give you an electric shock. The main alert messages in the text are also listed in the “Important Alert Items.
Preface Liability Exception “Disk drive defects” refers to defects that involve adjustment, repair, or replacement. Fujitsu is not liable for any other disk drive defects, such as those caused by user misoperation or mishandling, inappropriate operating environments, defects in the power supply or cable, problems of the host system, or other causes outside the disk drive.
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Important Alert Items Important Alert Messages The important alert messages in this manual are as follows: This manual uses the key alert messages given below. The following manual also contains notes on safety precautions: A hazardous situation could result in minor or moderate personal injury if the user does not perform the procedure correctly. Also, damage to the predate or other property, may occur if the user does not perform the procedure correctly.
Important Alert Items Task Maintenance Alert message Page Device damage 1. Before touching a PCA or the drive, wear a wrist strap and perform the human body grounding to discharge static electricity from your body. This will prevent irreparable damage to the PCA and the head of the drive. 2. Don’t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered. This will prevent electrical damage to the disk drive. 3.
Important Alert Items Task Maintenance C141-F075 Alert message Page Damage or Device damage 1. Perform any removal after the system power is completely disconnected. The cable must not be disconnected and the screws that attach the drive must not be removed with the power ON. 2. Do not move the drive and attach or detach the connector until it comes to a complete stop (about 30 s after the power is turned OFF). 3. Perform the human body grounding to discharge any static electricity from your body.
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Manual Organization MHV2080BS, MHV2060BS MHV2040BS DISK DRIVES PRODUCT MANUAL (C141-E225) MHV2080BS, MHV2060BS MHV2040BS 1. 2. 3. 4. 5. 6. Device Overview Device Configuration Installation Conditions Theory of Device Operation Interface Operations 1. Maintenance and Diagnosis 2.
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Contents CHAPTER 1 Maintenance and Diagnosis ..................................................... 1-1 1.1 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.2 1.2.1 1.2.2 1.3 1.3.1 1.3.2 1.3.3 CHAPTER 2 C141-F075 Maintenance .......................................................................................... 1-2 Rules for maintenance......................................................................... 1-2 Maintenance requirements ..................................................................
Contents Illustrations Figures Figure 1.1 Disk drive revision number label ....................................................1-6 Figure 1.2 Display of disk drive revision number............................................1-7 Figure 1.3 Test flowchart..................................................................................1-9 Tables xii Table 1.1 Table 1.2 Table 1.3 Status Field contents .................................................................
CHAPTER 1 Maintenance and Diagnosis 1.1 Maintenance 1.2 Operation Confirmation 1.3 Troubleshooting Procedure This chapter describes the maintenance, diagnosis, operation check, and troubleshooting of the disk drive.
Maintenance and Diagnosis 1.1 Maintenance 1.1.1 Rules for maintenance The following cautions must be observed to prevent injury during troubleshooting or maintenance. Static, Damage 1. Don’t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered. This may give you an electric shock. 2. Keep away from mechanical assemblies in the unit during operation. This may cause injuries. 3. Avoid dangerous detergent when the disk drive is cleaned.
1.1 Maintenance 1.1.2 Maintenance requirements (1) Preventive maintenance The disk drive needs no preventive maintenance, not even the air filter needs to be changed. Device damage The DE is completely sealed. Do not open the DE in the field. (2) Service life In situations where management and handling are correct, the life of the disk drive is five years or 30,000 hours of operation, whichever occurs first. Refer to Section 1.7 and 3.2 in Product Manual.
Maintenance and Diagnosis Data corruption When asking for repair, save all data stored in the disk drive beforehand. Fujitsu Limited is not responsible for any loss of data during service and repair. (5) Notes on handling a. General notes a) Vibrations and shocks more severe than allowed will cause fatal damage to the device so be very careful. Be especially careful when unpacking the device. b) Do not leave the device in a dusty environment. c) b.
1.1 Maintenance b) It is recommended that you use the shock absorption cushion material and packaging that contained the device when it was delivered by Fujitsu. If the same packaging material cannot be used, use a shock absorbent box that will transmit shocks directly to the device. When using this type of box, adequately protect the PCA surface and interface connector section. e. c) Place a label showing which side is up and clearly stating the notes on handling on the outside of the packaging.
Maintenance and Diagnosis 1.1.4 Disk drive revision number The disk drive revision number is a single alphabetic character followed by a single alphanumeric character. It is stuck on the DE and marked on the revision number label. Figure 1.1 shows the disk drive revision number label format. Disk drive revision number Firmware code/revision Figure 1.
1.1 Maintenance (1) Revision number marking at delivery The machine revision number is indicated by crossing out up to the relevant number in the relevant alphabetic character row using = marks (see Figure 1.2). (2) Revision number change in the field When a part is replaced in the field or other modifications are made, the machine revision number may need to be changed. The level is indicated by crossing out the relevant number in the relevant alphabetic character row using { marks (see Figure 1.2).
Maintenance and Diagnosis 1.1.5 Tools and test equipment At the field maintenance level, only ordinary hand tools are required for troubleshooting and repairing the disk drive. Special tools and test equipment is not required. Factory level tools and test equipment are beyond the scope of this manual. 1.1.6 Self-diagnostics The disk drive has the following self-diagnostics. These self-diagnostics allow normal basic operation of an isolated disk drive can be checked.
1.1 Maintenance Start Check the host system (Table 1.1) Yes Operation test with the host computer or test equipment System normal? No Analyze the system related failure Yes Disk drive replacement or repair Test acceptable? Yes Continue with the operation No Disk drive normal? No Yes Diagnostic test with the host computer or test equipment Test acceptable? No Yes Test using voltage or temperature stress Test acceptable? No Disk drive failure analysis (Table 1.2) Yes No failure Figure 1.
Maintenance and Diagnosis Table 1.1 Status Field contents bit Contents BIT0=1 Shown in Table 1.2 BIT1, 2 It is not necessary to take any measure when other bits are normal, in spite of these bits. (Normal) BIT3=1 (1) Check whether vibration is transmitted because of the way the disk drive is mounted. BIT4=1 BIT5=1 BIT6=0 Any of these cases. (2) Check the power, cable, and connector. (3) If it is concluded that the disk drive is the cause, replace the disk drive. BIT7=1 Table 1.
1.2 Operation Confirmation 1.2 Operation Confirmation 1.2.1 Operation test When the host computer is processing data, the disk drive monitors disk drive operation errors including data, command, and seek errors. The host is notified of the error that the disk drive detected and the user is notified of its result. The user may notice intermittent and indefinite failures such as overlong execution time, abnormal noise, abnormal odor, or failures in particular processes.
Maintenance and Diagnosis 1.3 Troubleshooting Procedure 1.3.1 Troubleshooting procedure This section describes the troubleshooting procedures for a disk drive failure at field maintenance level described in Subsection 1.1.3. In this section, troubleshooting is made to isolate the reported failure to the disk drive or a host system. Usually, troubleshooting is necessary only when a cause of failure is uncertain or unknown.
1.3 Troubleshooting Procedure Table 1.3 System level and field troubleshooting Check to be made DC power voltage level Recommended work Confirm that the DC power voltage is within ±5% of the standard value. When measured at +5 V power pins P8 or P9 and GND pins P4-P6, P10, or P12 of the power supply connector, the +5 DVC must be 4.75 to 5.25 VDC. Refer to Sections 3.3 and 5.1.4 of the MHV2080BS, MHV2060BS, MHV2040BS Disk Drives Product Manual.
Maintenance and Diagnosis 1.3.3 Troubleshooting at factory When the trouble is recovered by replacing the drive at field (Subsection 1.3.2), troubleshoot the replaced drive to isolate the trouble to the subassembly parts. To shorten the troubleshooting time and repairing time, gather the data, such as environmental data and other information, from the user and then return the failed drive to the factory to repair. At the factory, user environment is made and a reappearance test is performed.
CHAPTER 2 Removal and Replacement Procedure 2.1 Spare Parts 2.2 Disk Drive Removal This chapter explains the procedure for removing and replacing the disk drive. It is assumed that the reader has a thorough knowledge of replacing the complete disk drive and replacing the power-interface cable. When carrying out these procedures, note the following items. • Be sure to wear a wrist strap when removing the disk drive from the host system. • The disk drive must have been removed from the host system.
Removal and Replacement Procedure 2.1 Spare Parts See Table 2.1 for the model and parts numbers to order the replacement disk drive. Table 2.1 Model and parts numbers 2.2 Model Name Capacity (user area) Mounting screw Order No.
Acronyms and Abbreviations H A ABRT AC AIC AMNF ATA AWG Aborted command Alternating current Automatic idle control Address mark not found AT attachment American Wire Gauge HA HDD I IDNF IRQ14 B BBK BIOS Bad block detected Basic input-output system CSR CSS CY Corrected data Cylinder high field Cylinder low field Command field Complementary metal-oxide semiconductor Current sense field Contact start/stop Cylinderregister ID not found Interrupt request 14 L LED Light emitting diode M C CORR CH CL
Acronyms and Abbreviations U UNC AB-2 Uncorrectable ECC error V VCM Voice coil motor C141-F075
Index D Dampproof packaging 1-5 Delivery 1-5 N Notes general 1-4 on handling 1-4 revision number marking 1-7 Diagnostic test 1-11 Disk drive replaced, troubleshooting 1-12 replacement 1-5 revision number 1-6 revision number label 1-6 O Offline self-diagnostics 1-8 Operation configuration 1-11 test 1-11 Disposition for Error Field contents 1-10 P E Exchangable parts in field 1-3 F Factory maintenace 1-5 troubleshooting 1-14 Packaging 1-4 dampproof 1-5 Parts numbers 2-2 replacement 1-5 Preventive m
Index Troubleshooting at factory 1-14 disk drive replaced in field 1-12 procedure 1-12 system level and field 1-13 U Unpacking 1-4 IN-2 C141-F075
READER’S COMMENT FORM Your comments or suggestions on this document are cordially solicited. For any comments and suggestions you may have, please complete and submit this form to your FUJITSU representative. The comments and suggestions will be used in planning future editions. Thank you for your cooperation.
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MHV2080BS, MHV2060BS, MHV2040BS DISK DRIVES MAINTENANCE MANUAL MHV2080BS, MHV2060BS, MHV2040BS DISK DRIVES MAINTENANCE MANUAL C141-F075-01EN C141-F075-01EN
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