User manual
Table Of Contents
- Declarations of conformity
- Fujitsu Contact Information
- Ports and controls
- Important notes
- First-time setup of your device
- Working with the notebook
- Status indicators
- Switching the notebook on
- Switching the notebook off
- Keyboard
- Touchpad and touchpad buttons
- Touchscreen/LCD screen without touch function (device-dependent)
- Webcam
- Rechargeable battery
- Using the energy saving functions
- Memory cards
- Speaker and microphones
- Wireless€LAN/Bluetooth wireless components
- Ethernet and LAN
- Your USB Type-C dock (optional)
- Security functions
- Connecting external devices
- Removing and installing components during servicing
- Settings in BIOS Setup Utility
- Starting the BIOS Setup Utility
- BIOS Setup Utility operation
- Exiting BIOS Setup Utility
- Exit Saving Changes - save changes and exit BIOS Setup Utility
- Exit Discarding Changes - Reject changes and exit BIOS Setup Utility
- Load Setup Defaults – load default values
- Discard Changes - Discard Changes without exiting BIOS Setup Utility
- Save Changes - save changes without exiting the BIOS Setup Utility
- Save changes and power off
- Troubleshooting and tips
- Help if problems occur
- Reset by switching the battery off
- If you need to restore your system
- The notebook's date or time is incorrect
- When certain characters are entered on the keyboard, only numerals are written
- The notebook’s LCD screen remains blank
- The LCD screen of the notebook is difficult to read
- The external monitor remains blank
- The external monitor is blank or the image is unstable
- The notebook does not start after switching it on
- The notebook stops working
- The printer does not print
- The wireless connection to a network does not work
- Smart Card reader is not recognized
- Smart Card PIN forgotten
- Smart Card lost
- Error messages on the screen
- Technical data
- Manufacturer’s notes
- Appendix
Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultProblemsolving
If a fault o ccurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please co ntact the Hotline/Se rvice Desk.
You can co ntact Fujitsu Service and Support in the f ollowing ways:
• To ll free phone : 1-800-8Fujitsu (1-800-838-5487)
• Website: "
http://solu
tions.us.fujitsu.com/www/content/support/contact/index.php"
Before you place the call, have the following information ready so that the customer
support representative can p rovide you with the fastest possible solution:
• The model name and serial number of the notebook. The serial number i s
located on a sticker on the underside of the notebook.
• Notes with the mess
ages that appeared on th e screen and
informationonaco
ustic s ignals.
• Any changes you have m ade to the ha rdwa re or so ftware since
receiving th e notebook.
• Any changes you h
ave made to the BIOS Setup settings after receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales cont
ract.
Our noteboo ks have been designed primarily with mobile a pplications in mind.
This means that considerable effort has been made to optimize components and
equipment in terms of weight, space and energy requirements. Depending on the
particular configura tion you have purchased, it is possible that functionality may be
slightly reduced compared to a deskto p PC if you are running processor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu may result in performance losses,
data losses or malfunction of the equipment. A list of approved drivers and current
BIOS versions can be downloaded from: "
http://solutions.us.fujitsu.com"
Help if problems occur
Should y ou encounter a problem with your computer that you cannot reso lve yourself:
► Note the I D number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► For further clarification of the problem, contact the Fujitsu Service Desk. When you do
this, please have ready the I D number and serial number of your system.
58 Fujitsu