Datasheet

Data Sheet FUJITSU ServiceContract Hardware
Page 1 of 5
http://www.fujitsu.com/fts/services/support/
Data Sheet
FUJITSU ServiceContract
Hardware
Maintenance Services for IT Hardware
INTRODUCTION
Fujitsu offers - with its Fujitsu ServiceContract Hardware - support
services for hardware which cover diagnostics and the elimination of
hardware errors via repair or replacement. Depending on the type of IT
hardware und corresponding manufacturer warranty Fujitsu offers on-
site support services at the customer's or at a Fujitsu service point (off-
site services). Various service level options can be selected for on-site
services.
This data sheet describes the contractually relevant support services;
product-specific supplements, if necessary, are defined in a Technical
Appendix.
The specific contracted support services are delivered according to the
service scope defined in the ServiceContract for the correspondingly
listed hardware products.
The use of remote access methods is decisive for efficient service
delivery as well as a prerequisite for a Fujitsu ServiceContract Hardware
with defined recovery times (see “Prerequisites”).
FUJITSU SERVICECONTRACT HARDWARE
ServiceContract Hardware is a product-related service contract
supplementing the warranty for the contracted hardware
product. The contract period begins on the contractually agreed
date and is automatically extended when the minimum service
period expires unless the contract is terminated.
Remuneration for the service delivery is on a regular flat-rate
basis.
ServiceContract Hardware can, unless otherwise explicitly
regulated, be purchased at any time during the product's lifecycle
until 12 months before the end-of-service for that product.
Fujitsu reserves the right to check the serviceability for that
product before the start of the contract and, if necessary, will
establish such serviceability in agreement with the customer and
at the latter's costs.
The minimum contract period is 12 months.