Datasheet

Data Sheet FUJITSU ServicePack/Contract Hardware
Page 4 of 5
http://www.fujitsu.com/fts/services
Options
The following table provides an overview of standard service level options. The availability of a specific service level for a specific product
depends on the type of product and the associated manufacturer warranty.
Infrastructure
Products
Offsite Service
Onsite Service
HDD
Retention
option
available
Bring-In
Collect
&
Return
Desk-to-Desk
Onsite
Service
9x5
1)
or
without
Response
Time
SBD
2)
NBD
2)
4 h
NBD
2)
Door-to-Door
Onsite Response Time
Recovery
Time
3)
Workplace Systems
●
●
●
●
●
●
●
Infrastructure
Products
Onsite Service
HDD
Retention
option
available
9x5
1)
24x7
1)
Onsite
Service
SBD
2)
NBD
2)
4 h
NBD
2)
4h
24 h
8 h
4 h
without
Response
Time
Onsite Response Time
Recovery
Time
3)
Onsite
Response
Time
Recovery Time
3)
Servers & Storage
●
●
●
●
●
●
●
●
●
●
Legend:
● Availability depending on product and country, valid for CEMEA/I
1) Explanation of service times:
9x5 - Lokale Geschäftstage und Geschäftszeiten
Local business days and local business hours except legal public holidays
24x7 - Monday to Sunday including legal public holidays, 24 hours
2) NBD refers to the next Fujitsu business day, e.g. Monday to Friday except legal holidays.
SBD denotes the next but one Fujitsu business day (SBD).
3) Availability subject to a feasibility check