Datasheet

Data Sheet FUJITSU Support Pack Hardware
Page 4 of 5
http://www.fujitsu.com/fts/services/support/
OPTIONS
The following table provides an overview of standard Support Pack options. The availability of a specific service level for a specific
product depends on the type of product and the associated manufacturer warranty.
Infrastructure Products
Offsite Service
Onsite Service
HDD
Retention
option
available
Bring-
In
Collect
&
Return
Desk-
to-
Desk
Onsite
Service
9x5
1)
or
without
Response
Time
SBD
2)
NBD
2)
4 h
NBD
2)
Door-
to-Door
Onsite Response Time
Recovery
Time
3)
Workplace Systems
●
●
●
●
●
●
●
Note: For Lifebook Advanced / Superior we also offer 24x7 support, incl. recovery services
Infrastructure
Products
Onsite Service
HDD
Retention
option
available
9x5
1)
24x7
1)
Onsite
Service
SBD
2)
NBD
2) 4)
4 h
4)
NBD
2)
4h
4)
24 h
8 h
4 h
without
Response
Time
Onsite Response Time
Recovery
Time
3)
Onsite
Response
Time
Recovery Time
3)
Servers & Storage
●
●
●
●
●
●
●
●
●
●
Legend:
● Availability depending on product and country, valid for CEMEA/I
1) Explanation of service times:
9x5 - Local business days and local business hours except legal public holidays
24x7 - Monday to Sunday including legal public holidays, 24 hours
2) NBD refers to the next Fujitsu business day, e.g. Monday to Friday except legal holidays (Next Business Day).
SBD denotes the next but one Fujitsu business day (Second Business Day).
3) Availability subject to a feasibility check
4) For international customers and geographically distributed environments the service levels are available on global scale
in major business areas for:
PRIMERGY RX100, 200, 300, 350, 500, 600, 900
PRIMERGY TX100, 120, 140, 150, 200, 300
PRIMERGY BX400, 900, 920
ETERNUS DX60, 80, 90,
ETERNUS DX extensions