Menu F9600 F9600c SINGLE LINE TELEPHONE USER GUIDE
FUJITSU BUSINESS COMMUNICATION SYSTEMS Return to: MENU SINGLE LINE TELEPHONE USER GUIDE Copyright © 2001 Fujitsu Business Communication Systems All rights reserved. Fujitsu Business Communication Systems shall not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the use of this practice.
TABLE OF CONTENTS Title Page INTRODUCTION ...................................................................................1 GENERAL INFORMATION...................................................................3 FEATURE USAGE ................................................................................3 CALL PROGRESS TONES...................................................................3 Internal Dial Tone............................................................................
TABLE OF CONTENTS (Cont’d) Title Page Call Forward - Follow Me ....................................................................19 Call Forward - No Answer ..................................................................21 Call Forward Password ......................................................................22 Call Forward Password - Follow Me ...................................................23 Call Hold .........................................................................................
TABLE OF CONTENTS (Cont’d) Title Page Speed Calling .....................................................................................71 Three-Way Conference - Extension ...................................................73 Three-Way Conference - Outside Party .............................................74 Universal Night Answer ......................................................................75 Universal Registration/Cancellation ....................................................
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The F9600/ F9600c Single Line Telephone User Guide provides instructions for operating your single line telephone. Please take the time to look through this guide in order to become familiar with the contents and organization. The following sections are included: • • • General Information. Feature Operation. Tables and Lists. Table 1, located at the back of this guide, lets you record frequently used feature codes. These codes let you use features available with the F9600/F9600c.
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FEATURE USAGE A Flash is required in order to use many of the F9600/F9600c features. Firmly press and release the hookswitch to Flash. The timing defaults for holding down the hookswitch (the button that is pressed when the handset is placed on the handset cradle) are programmed into the system software. The following can occur: • The call may disconnect if you hold the hookswitch down too long (over 1-1/2 seconds).
Busy Tone There are two types of busy tones in the F9600/ F9600c system: • A standard busy tone (a repetitive .5 second tone followed by a .5 second pause) means that the dialed number is busy. • A distinctive busy tone (a repetitive .2 second tone followed by a .1 second pause) means that the dialed number is busy. However, you can camp-on or override the busy number, depending on your extension's class of service. Service Tone Service tone indicates that you have successfully accessed a feature.
Call Warning Tone Call warning tone is two brief bursts of tone indicating that the most expensive route has been chosen for your outgoing call. Do Not Disturb Tone Do not disturb tone is a continuous beep to indicate that the called party has registered Do Not Disturb at their extension. Override Tone Override tone is two seconds of the override tone followed by a continuous lower volume tone. The override tone is heard by all parties prior to an override.
CLASS OF SERVICE (COS) There are references to your extension's Class of Service (COS) throughout this guide. Class of service allows or denies you access to various features within the F9600/F9600c system. RESTRICTION MODE (RSM) Extensions that are permitted access to outside lines may or may not be able to make the following types of calls, depending on the RSM of the extension: • Local. • Long distance. • International calls.
FEATURE OPERATION The Account Code feature lets you bill incoming and outgoing calls to a specific account. Multiple account codes can be entered for a call that is tied to multiple accounts. To register an Account Code call: Action Results 1. Dial the code _____ for an outside line and an outside number. 2. Ask the party to wait. 3. Press Flash. You hear recall dial tone. The party is automatically placed on hold. 4. Dial the account code registration code _____. 5. Dial the account code. 6.
ACCOUNT CODE - FORCED Your class of service (COS) may require you to dial an account code to place outgoing calls. An outside line code is required before you begin dialing your outside number. To register the Account Code-Forced feature: Action Results 1. Dial the code _____ for an outside line. You hear recall dial tone. 2. Dial the account code. You hear recall dial tone. 3. Dial an outside number. You hear ringback. OR 1. Dial the code _____ for an outside line. You hear recall dial tone. 2.
ANNOYANCE CALL ALARM The Annoyance Call Alarm feature lets you notify the System Administrator when a troublesome call occurs. A call report prints with the following information: • • • • Date. Time. Your extension number. Caller's extension or incoming telephone line identification number. To activate the Annoyance Call Alarm: Action Results 1. Remain on the line. 2. Press Flash. You hear recall dial tone. The caller is automatically placed on hold. 3. Dial the annoyance call alarm code _____ .
ANNOYANCE CALL HOLD The Annoyance Call Hold feature lets you put an annoying caller on hold. This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line. To place a call in Annoyance Call Hold: Action Results 1. Remain on the line. 2. Press Flash. You hear recall dial tone. The caller is automatically placed on hold. 3. Dial the annoyance call hold code _____ . You hear service tone. 4. Notify your supervisor. 5. If needed, press Flash.
ATTENDANT RECALL The Attendant Recall feature lets you transfer a call back to the attendant. This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted. To transfer a call back to the attendant: Action Results 1. Ask the connected party to wait. 2. Press Flash. You hear recall dial tone. The connected party is automatically placed on hold. 3. Press 0. You hear ringback. 4. Announce the call to the attendant. 5. Hang up.
AUTHORIZATION CODE The Authorization Code feature lets you override possible calling restrictions at an extension and apply the calling privileges defined by your personal authorization code. The feature applies to only one call at a time. The procedure must be repeated for each successive call. To place a call using your Authorization Code: Action Results 1. Lift handset. You hear dial tone. 2. Dial the code _____ for an outside line and an outside number.
AUTOMATIC ALTERNATE ROUTING (AAR) The AAR feature provides automatic selection of the least expensive outgoing line available. The selection is based on the outside number dialed. AAR provides alternate routing of private network (on-net) calls over a preprogrammed route pattern. To place a network-linked AAR call: Action Results 1. Lift handset. You hear internal dial tone. 2. Dial the AAR code _____ . You hear external dial tone. 3. Dial the network number. You hear ringback.
AUTOMATIC ROUTE SELECTION (ARS) The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines. To place an ARS call: Action Results 1. Lift handset. You hear internal dial tone. 2. Dial the ARS code _____ . You hear external dial tone. 3. Dial the outside number. You hear ringback. NOTE Anytime you receive a distinctive busy tone after dialing, you have three options: • Camp-On to the ARS route, hang up, and wait for a camp-on callback.
AUTOMATIC ROUTE SELECTION MANUAL ADVANCE The ARS Manual Advance feature lets you use another outside line without redialing the entire number. This feature is useful if you connect to a bad outside line or receive a recorded announcement that the call cannot be completed. To get another outside line without redialing the entire number: Action Results 1. Tell the called party that the connection is bad. 2. Use the Bad Line Reporting feature, if desired. 3.
BAD LINE REPORTING The Bad Line Reporting feature lets you report a bad line to system maintenance. System maintenance prints a bad line report that includes the following fault logging information: • • • Date. Time. Caller's extension or incoming line identification number. To report a bad line: Action Results 1. Remain on the line and ask the party to wait. 2. Press Flash. You hear recall dial tone. The party is automatically placed on hold. 3. Dial the bad line reporting code _____ .
CALL FORWARD - ALL CALLS The Call Forward - All Calls feature lets you forward all calls to another extension, an outside destination, or to the attendant console. To forward all incoming calls to another extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward - all calls registration code _____ . 3. Dial the extension number or outside number (including the code for an outside line) where you want to forward your calls. You hear service tone. 4. Hang up.
CALL FORWARD - BUSY/NO ANSWER The Call Forward - Busy/No Answer feature lets you automatically forward your calls to another extension or outside destination when your line is busy or you do not answer your phone within a preprogrammed time. To forward all calls to another extension if your line is busy: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward busy/no answer registration code _____ . 3.
CALL FORWARD - FOLLOW ME The Call Forward - Follow Me feature lets you register the Call Forward - All Calls feature to your extension from another telephone so that you can receive your calls at this extension. Each time this feature is registered, the previous call forward registration is automatically canceled. To register Call Forward - Follow Me from another extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward follow me registration code ______ . 3.
Call Forward - Follow Me (Cont'd) Action Results 1. Lift handset at your extension. You hear dial tone. 2. Dial the call forward - all calls cancellation code _____ . You hear service tone. 3. Hang up.
CALL FORWARD - NO ANSWER The Call Forward - No Answer feature lets you forward all calls to another extension or outside destination if you do not answer your telephone within a certain time. To forward all calls to another extension if you do not answer within a certain time period: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward - no answer registration code _____ . 3.
CALL FORWARD PASSWORD This service protects the user from having the Call Forward feature misused. A password must be defined by a technician via an M&A command before this procedure is used. To forward incoming calls to another extension using Call Forward All Calls, Busy/No Answer, or No Answer: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward registration code _____ . You hear dial tone. 3. Dial the extension number where you want your calls forwarded.
CALL FORWARD PASSWORD - FOLLOW ME Using a password with the Call Forward - Follow Me feature prevents this feature from being misused. A password must be defined by a technician via an M&A command before this procedure is used. To register Call Forward - Follow me from another extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward follow me registration code _____ . You hear dial tone. 3. Dial your extension number. You hear dial tone. 4.
Call Forward Password - Follow Me (Cont'd) Action Results 3. Enter your extension password. You hear service tone. If the password is not authorized, you hear reorder tone. 4. Hang up. To cancel Call Forward - Follow Me at your extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call forward - all calls cancellation code _____ . You hear dial tone. 3. Enter your extension password. You hear service tone. If the password is not authorized, you hear reorder tone. 4. Hang up.
CALL HOLD The Call Hold feature is used to put a telephone call on hold. The extension is then free to handle other calls. The call on hold can be picked up from another extension. When a call is on hold for longer than the predefined period, it calls back to the extension where the call was placed on hold. If you are placed on hold by the other caller, you can also put the same call on hold. This is called Mutual Hold. To put a call on hold: Action Results 1. Ask the party to wait and remain on the line.
CALL PARK/RETRIEVAL The Call Park/Retrieval feature lets you place a call in a specific parking position so that additional calls can be made or received at your extension. You can park as many calls as you want, but only one call may be parked per position number. You can pick up the call from your own extension or from another extension. To place a call in a parking position: Action Results 1. Ask the caller to wait and remain on the line. 2. Press Flash. You hear recall dial tone. 3.
Call Park/Retrieval (Cont'd) NOTES 1. You can park the call for a predetermined time (normally three minutes) before your extension is called back. If your extension is busy at the time it is called back, the call is either routed to the attendant (day mode operation), the call remains parked until your extension is available, or the call is picked up from another extension. 2. You can park any number of calls at one time by assigning different parking position numbers.
CALL PICK-UP The Call Pick-Up feature lets you answer a call that is ringing at another station within your preprogrammed pick-up group. To answer a call in your pick-up group: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call pick-up code _____ . You are connected with the incoming call.
CALL PICK-UP DIRECTED The Call Pick-Up - Directed feature lets you answer a call for any ringing extension. To answer any ringing extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the call pick-up directed code _____ . 3. Dial the ringing extension's number. You are connected with the incoming call.
CALL PICK-UP - MULTI-GROUP The Call Pick-Up - Multi-Group feature gives your designated multigroup extension the ability to answer a call in your subgroup. Action Results 1. Lift handset. You hear dial tone. 2. Dial the call pick-up multi-group code _____ . 3. Dial the subgroup number (0-9). You are connected with the incoming call.
CALL TRANSFER (To Another Extension) The Call Transfer (to another extension) feature lets you pass a call to another extension. To transfer a call to another extension: Action Results 1. Ask the connected party to wait. 2. Press Flash. You hear recall dial tone. The connected party is automatically place on hold. 3. Dial the extension number where you want the call transferred. You hear ringback tone. 4. Announce the call when the called party answers and hang up.
CALL TRANSFER (To An Outside Party) The Call Transfer (to an outside party) feature lets you pass a call from your extension to an outside party. Your system must be programmed to allow this feature. To transfer a call to an outside party: Action Results 1. Ask the connected party to wait. 2. Press Flash. You hear recall dial tone. The connected party is automatically placed on hold. 3. Dial the code _____ for an outside line and the outside number. OR Dial the speed calling code _____ .
CALL WAITING - ANSWER/ALTERNATE/TRANSFER The Call Waiting feature lets you know that a call is waiting while you are on a call. You hear a one burst (call waiting) tone to indicate that a third party (the call waiting) has camped-on to your line. The feature lets you do one of the following: • • • • Complete your existing call and hang up to receive your waiting call. Place your existing call on hold and answer the waiting call. Alternate between the original and the waiting call.
Call Waiting - Answer/Alternate/Transfer (Cont'd) To alternate between the original and the waiting call: Action Results 1. Ask the connected party to wait. 2. Press Flash. The connected party is automatically placed on hold. You are connected to the original or the waiting call. OR Press Flash. You hear recall dial tone. The connected party is placed on hold automatically. 3. Dial the call waiting return code _____ instead of hanging up. You are connected to the original or the waiting call.
Call Waiting - Answer/Alternate/Transfer (Cont'd) Action Results Dial the code _____ for an outside line and the outside number. You hear ringback. 4. Announce the call when the destination answers. 5. Press Flash. The call transfers and you are automatically reconnected with the party on hold. NOTES 1. Press Flash to return to the previous call if the extension to which you are transferring the call does not answer or is busy. 2.
CAMP-ON The Camp-On feature lets the F9600/F9600c system perform an automatic callback to your extension when the busy extension or outside line is available. The system sends a call waiting tone to the busy extension if you wait on the line. You can continue to use your extension for additional calls while you are in the camp-on mode. To camp-on to a busy extension or outside line: Action Results 1. Remain on the line. You hear distinctive busy tone. 2. Press Flash. You hear recall dial tone. 3.
Camp-On (Cont'd) To cancel a registered camp-on: Action Results 1. Lift handset. You hear dial tone. 2. Dial the camp-on cancellation code _____ . You hear service tone. 3. Hang up. NOTES 1. When you are camped-on to an extension, your extension receives the camp-on callback ring once the called extension is available. When you lift the handset, the extension you are camped-on to rings. 2.
CODE CALL The Code Call feature lets you notify a party of a call using a bell or chime. The signal repeats as long as you remain on the line or until the paged person answers. This feature also lets the paged person answer the code call from any extension. To place a Code Call: Action Results 1. Lift handset. You hear dial tone. 2. Dial the code call registration code _____ and the zone number. 3. Dial the code for the party you are paging. 4. Remain on the line.
DATA SECURE - SELECTIVE The Data Secure - Selective feature prevents interruptions by call processing tones, busy overrides, and break-ins during a telephone connection. This feature can be used during a conversation but has more use in the data transmission mode where it is used to prevent the corruption of transmitted data. This feature is in effect for one call only. The procedure must be repeated for each successive call. To register the Data Secure - Selective feature: Action Results 1. Lift handset.
DAY/NIGHT CHANGE The Day/Night Change feature is used to change the Day/Night mode access from an extension. This feature can be used only when there is no Attendant Console in the system tenant. To change the mode to Night mode: Action Results 1. Lift handset. You hear dial tone. 2. Dial the night mode code _____. You hear service tone. 3. Hang up. To change the mode to Day mode: Action Results 1. Lift handset. You hear dial tone. 2. Dial the day mode code _____. You hear service tone. 3.
DICTATION MACHINE ACCESS The Dictation Machine Access feature lets you access dictation equipment. Your dialpad is used to: • • • • Activate recording. Playback. Rewind. Use other dictation machine features after you connect with the machine. To access a Dictation Machine: Action Results 1. Lift handset. You hear dial tone. 2. Dial the specific dictation machine code _____ . OR Dial the dictation machine's extension number. You hear ringback or dial tone. 3.
DO NOT DISTURB (DND) The Do Not Disturb (DND) feature denies a caller access to your extension. A caller from an extension hears DND tone. Outside callers will hear reorder (fast busy) tone. To register Do No Disturb to your extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the do not disturb registration code _____ . You hear service tone. 3. Hang up. To cancel a registered Do Not Disturb: Action Results 1. Lift handset. You hear dial tone. 2.
DO NOT DISTURB (DND) - ADVISORY MESSAGE The Do Not Disturb - Advisory Message feature registers an advisory message to a caller's display telephone. The default message is 00 DO NOT DISTURB if no other message selection is made. Callers without a display telephone hear DND tone only. To register Do Not Disturb - Advisory Message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND - advisory message registration code _____ . 3.
Do Not Disturb (DND) - Advisory Message (Cont'd) To change an advisory message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND registration code _____ . You hear recall dial tone. 3. Dial the new advisory message number. You hear service dial tone. 4. Hang up. To cancel a registered advisory message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND cancellation code _____ . You hear service tone. 3. Hang up.
DO NOT DISTURB (DND) - FROM ANOTHER EXTENSION The Do Not Disturb from Another Extension feature registers DND to a specific extension number from another extension. To register Do Not Disturb from another extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND from another extension registration code _____ . 3. Dial the extension number to which you want to register do not disturb. You hear service tone. 4. Hang up. To cancel DND from another extension: Action Results 1.
DO NOT DISTURB (DND) OVERRIDE The Do Not Disturb Override feature allows you to ring through to an extension which has registered DND. You hear reorder tone if this feature is not available to your extension's class of service. To register a DND Override: Action Results 1. Dial a registered DND extension. You hear DND tone. 2. Press Flash. You hear recall dial tone. 3. Dial the DND override code _____ . You hear ringback. 4. Wait for the extension to answer.
DO NOT DISTURB (DND) SELECTIVE EXEMPTION The Do Not Disturb - Selective Exemption feature lets you exempt selected extensions from your extension's registered DND. These extensions can call you if you register Do Not Disturb. You can register as many as ten exempted stations, even before registering the Do Not Disturb feature. To register the exempted extension's directory number: Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND - selective exemption registration code _____ .
EIGHT-WAY CONFERENCE The Eight-Way Conference feature lets up to eight persons speak together in a conference call. The people can be extension and outside callers. If several of the parties are outside calls, it may be harder to hear the outside parties. To initiate an eight-way conference call and add a third member: Action Results 1. Ask the first party to wait. 2. Press Flash. You hear recall dial tone. The first party is placed on hold automatically. 3. Dial the eight-way conference code _____ . 4.
Eight-Way Conference (Cont'd) To transfer the conference control privilege to another extension: Action Results 1. Ask the connected parties to wait. 2. Press Flash. You hear recall dial tone. 3. Dial the extension number that you want to become the controlling party. You hear ringback. 4. Hang up after the extension answers. NOTES 1.
EMERGENCY CALL TO ATTENDANT The Emergency Call to Attendant feature allows the user to make an emergency call, which is treated with a higher priority than most other types of calls. To place an emergency call to the attendant: Action Results 1. Lift handset. You hear dial tone. 2. Dial the emergency call to attendant code _____ . 3. Remain on the line until the attendant answers. You hear ringback.
PLACING A CALL The Placing a Call feature lets you call an attendant console, an inside extension, or an outside number. To place a call to an attendant console: Action Results 1. Lift handset. You hear dial tone. 2. Press 0. OR Dial the specific attendant access code and attendant number. 3. Remain on the line until the attendant answers. You hear ringback. NOTE The attendant must release the call before the extension can be used again. To place an inside call: Action Results 1. Lift handset.
EXECUTIVE BUSY OVERRIDE The Executive Busy Override feature lets a preprogrammed extension interrupt a busy line in order to speak to both parties. Action Results 1. Listen for distinctive busy tone and remain on the line. 2. Press Flash. You hear recall dial tone. 3. Dial the executive busy override code _____ . You hear override tone. 4. Make your announcement when the override tone ends. 5. Hang up. NOTE The interrupted parties hear two seconds of distinctive busy tone.
EXECUTIVE CAMP-ON The Executive Camp-On feature gives you increased transfer capability. If you try to transfer a call to a busy extension, you can camp the call onto the busy extension and hang up. When the extension is available, the camped-on call automatically rings the extension. To register the Executive Camp-On: Action Results 1. Ask the caller to wait. 2. Press Flash. You hear recall dial tone. 3. Dial the executive camp-on code _____ and the extension number. You hear service tone. 4.
GROUP PAGING THROUGH DT SPEAKERS The Group Paging Through DT Speakers feature enables a single line telephone user to page another user within a paging group through the speaker on a DT. To page a party: FEATURE CODE Action Results 1. Lift the handset. You hear dial tone. 2. Dial the group paging code _____ . 3. Dial the group number where you want to page. You hear service tone. 4. When service tone ends, announce your page. 5. End the page by gently replacing the handset.
HOOKFLASH SIGNAL TO TRUNK The Hookflash Signal to Trunk feature allows the user to send a hookflash signal to an outside CO line during a conversation. To register a hookflash signal: Action Results 1. Ask the caller to wait. 2. Press Flash. You hear recall dial tone. 3. Dial the hookflash signal code _____ . You hear dial tone from another PBX or central office (CO). Follow the instructions given to you by the outside source to activate features or place outgoing calls.
ISDN CALLING NUMBER PRIVACY The ISDN Calling Number Privacy feature allows you to select whether sending your DID number (CLID) to the destination user via PRI CO is allowed or restricted. To allow your DID number to be sent to the destination: Action Results 1. Lift the handset. You hear dial tone. 2. Dial the calling number presentation code ________. You hear dial tone. 3. Dial the code ________ for a PRI CO line. You hear dial tone. 4. Dial the outside number.
ISDN Calling Number Privacy (Cont’d) To restrict your DID number from being sent to the destination: Action Results 1. Lift the handset. You hear dial tone. 2. Dial the calling number restriction code ________. You hear dial tone. 3. Dial the code ________ for a PRI CO line. You hear dial tone. 4. Dial the outside number. NOTE Whether or not your DID number is sent to the destination is determined by your telephone system’s programming.
LAST NUMBER REDIAL The Last Number Redial feature lets your extension automatically redial the last number you called. For example, if you get a busy tone or no answer when you place a call (extension or outside line), this feature allows you to keep trying the call until you get an answer. To automatically redial the last number called: Action Results 1. Lift handset. You hear dial tone. 2. Dial the last number redial code _____ . Your extension automatically redials the last number called. NOTES 1.
MEET-ME CONFERENCE The Meet-Me Conference feature lets you schedule in advance up to eight extensions for a dial-up conference call. The parties must be notified of the intended date, time, and specific conference code. To establish the conference call at the agreed date and time: Action Results 1. Lift handset. You hear dial tone. 2. Dial the meet-me conference code _____ . 3. Dial the code (0-9) for your specific conference. The first party to enter the conference hears service tone for a short time.
MESSAGE WAITING (MW) - OVERVIEW Your extension is capable of sending and receiving messages. Fifteen messages can be left at one time. After your extension reaches the message limit, the next message will be saved and the oldest message will be deleted. Extensions without message waiting lamps have an audible message waiting tone as a message waiting indicator. There are three types of text messages: • • • Time Stamped Callback (TSCB) Message. Canned Message. Semi-Free Text Message.
MESSAGE WAITING - TIME STAMPED CALLBACK (TSCB) The Time Stamped Callback Message Waiting feature registers the time, date, and extension number of the caller. It is called Blind Callback on a single line telephone (SLT) because the time, date, and extension number cannot display. You hear an audible message waiting tone or see that the message waiting lamp is on. SLTs can send and receive a TSCB message.
Message Waiting - Time Stamped Callback (TSCB) (Cont'd) To cancel a registered TSCB waiting message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the message waiting cancellation code _____ . You hear service tone. 3. Dial the registered extension number. You hear service tone. 4. Hang up. NOTE If your registration/cancellation is denied, you hear reorder tone.
MESSAGE WAITING - CANNED/ SEMI-FREE TEXT The Message Waiting - Canned/Semi-Free Text feature is used to send this type of message to a display telephone. These types of messages cannot be received on your SLT. Canned messages are preprogrammed by the system. Your extension cannot modify this type of message. Semi-Free text is a canned message with areas within the text for inserting the desired values (time, etc.). To register Canned/Semi-Free Message Waiting to a display telephone: Action Results 1.
Message Waiting - Canned/ Semi-Free Text (Cont'd) To cancel a registered Canned/Semi-Free Text Message Waiting: Action Results 1. Lift handset. You hear dial tone. 2. Dial the message waiting cancellation code _____ and the registered extension number. You hear service tone. 3. Hang up. NOTES 1. If the party receiving the message does not have a display Digital Telephone, the message cannot be seen. In this case, you hear reorder tone on the receiver. 2.
PAGING The Paging feature lets you page a party within the paging system range and wait on the line for the person to answer the page (meet-me paging). Your class of service determines your extension's paging zone capabilities. You can have the following: • • • All system zones. All tenant zones. Individual zones. To page over all system zones: Action Results 1. Lift handset. You hear dial tone. 2. Dial the paging system all zones code _____ . You hear service tone. 3.
Paging (Cont'd) To page using an individual zone: Action Results 1. Lift handset. You hear dial tone. 2. Dial the paging - individual zone code _____ and a zone number. You hear service tone. 3. Announce your message after service tone ends. 4. Hang up gently. To page using paging meet-me: Action Results 1. Lift handset. You hear dial tone. 2. Dial the paging - meet-me code _____ and a zone number. You hear service tone. 3. Page the party you want to meet after service tone ends. 4.
Paging (Cont'd) To answer a page: Action Results 1. Lift handset at any extension. You hear dial tone. 2. Dial the paging answer code _____ and the zone number. You are connected to the paging party.
REMOTE SYSTEM ACCESS (RSA) The Remote System Access feature provides direct access to certain F9600/F9600c features from a remote location. This lets you make a call from outside of the system using cost-saving, long distance calling and other conveniences provided by the F9600/F9600c. The features you can access are determined by your security code call privileges or authorization code. This feature is also known as Direct Inward System Access (DISA).
SILENT MONITOR The Silent Monitor feature allows you to monitor other extensions during conversations. This feature, however, is restricted to all users except those stations that are permitted by Class of Service. To monitor other calls: Action Results 1. Lift handset. You hear dial tone. 2. Dial the silent monitor registration code _____ . You hear dial tone. 3. Dial the extension number that you want to monitor. You hear service tone. Monitoring begins.
SILENT MONITOR BY ACD GROUP The Silent Monitor by ACD Group feature allows you to monitor other agents in an ACD group during conversations. To monitor other calls in an ACD group: Action Results 1. Lift handset. You hear dial tone. 2. Dial the silent monitor by ACD group registration code ________. You hear dial tone. 3. Dial the ACD group number (fixed 3 digits) that you want to monitor. You hear service tone. Monitoring begins.
SPEED CALLING The Speed Calling feature lets you call a person without entering the whole number. There are three types: • System: Preprogrammed into the system's data base; cannot be registered from an individual extension. • Group: Registered by members of a preprogrammed speed calling group. • Extension: Registered by the user at the individual extension; can set up as many as 100 different numbers (00-99). An extension can have all three types of speed calling.
Speed Calling (Cont'd) To register or change a group-level (#A or #B) number for Speed Calling: Action Results 1. Lift handset. You hear dial tone. 2. Dial the group level (#A or #B) speed calling registration code _____ and an entry code (00-99). 3. Dial the number that you want to register and remain on the line. You hear service tone. 4. Hang up. NOTES 1. System speed calling codes must be entered by a qualified maintenance person. 2.
THREE-WAY CONFERENCE EXTENSION The Three-Way Conference - Extension feature lets you add a third extension to an existing two-way conversation. To add another extension for a Three-Way Conference call: Action Results 1. Ask the connected party to wait. 2. Press Flash. You hear recall dial tone. The connected party is automatically placed on hold. 3. Dial the extension number. 4. Tell the called party that you are forming a threeway conference. 5. Press Flash. The conference is established. NOTES 1.
THREE-WAY CONFERENCE OUTSIDE PARTY The Three-Way Conference - Outside Party feature is used to add an outside party to an existing two-way conversation. To add an outside party for a Three-Way Conference call: Action Results 1. Ask the connected party to wait. 2. Press Flash. You hear recall dial tone. The connected party is automatically placed on hold. 3. Dial the code _____ for an outside line. 4. Dial the outside number. You hear ringback. The called party answers. 5.
UNIVERSAL NIGHT ANSWER The Universal Night Answer feature is used to answer calls when the system is without an attendant and is in the night mode. A night bell or some other type of audible device sounds when a call comes in on an outside line. To answer a call when the night answer alarm sounds: Action Results 1. Lift handset. You hear dial tone. 2. Dial the night answer code _____ and the zone number. You are connected with the incoming call.
UNIVERSAL REGISTRATION/CANCELLATION The Universal Registration/Cancellation feature lets an extension register and cancel certain features for other extensions. The following chart lists the affected features and their service identification codes: SERVICE IDENTIFICATION CODE FEATURE Do Not Disturb 1 Call Forward - All Calls 2 Call Forward - Busy/No Answer 3 Call Forward - No Answer 4 Message Waiting 5 To assign Universal Registration to a specific extension: Action Results 1. Lift handset.
Universal Registration/Cancellation (Cont’d) NOTE DND requires no further action. 5. Dial the extension number of the location where calls will be forwarded. OR Dial the extension number of the party leaving the message. You hear service tone. To cancel Universal Registration from a specific extension: Action Results 1. Lift handset. You hear dial tone. 2. Dial the universal cancellation code ______. 3. Dial the appropriate service identification code from the chart. 4.
Universal Registration/Cancellation (Cont’d) Action Results Dial the extension number where you left a message followed the extension number of the party that left the message. You hear service tone.
VOICE MESSAGE The Voice Message feature integrates with voice mail systems. This feature lets you leave or listen to a recorded voice message. Your extension's message waiting lamp (if available) or the audible message waiting tone indicates that your extension has a voice message registered. To leave a voice message: Action Results 1. Lift handset. You hear dial tone. 2. Dial the extension of the Voice Messaging System (VMS). You hear ringback tone.
WHISPER CALL ANNOUNCE The Whisper Call Announce feature allows an agent to hear the announcement when an ACD call is terminated to the agent. To receive a Whisper Call Announcement: Action Results 1. Lift the handset to answer the call. You hear the announcement. Then, you connect to the calling party.
Table 1. Feature Codes FEATURE FEATURE CODE Record your system's customized feature codes in the spaces provided on this table.
Table 1.
Table 1.
Table 2. Ringing Patterns ON/OFF INTERVAL (IN SECONDS) TONE TYPE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 STATION TO STATION CALL 1 SECOND ON, 3 SECONDS OFF INCOMING CALL 2/5 SECOND ON, 1/5 SECOND OFF, 2/5 SECOND ON, 3 SECONDS OFF CAMP ON CALLBACK AND FORWARDED CALL 1 SECOND ON, 1 SECOND OFF DATA CALL 1/4 SECOND ON, 1/4 SECOND OFF NOTE: Intercom Call ringing patterns are determined by software command.
CUSTOMIZED LISTINGS Paging Zone List ZONE PAGING AREA Code Call Zone List ZONE CODE CALL AREA 85
CUSTOMIZED LISTINGS (Cont’d) ZONE Code Call Paging Zones PERSON PAGED Group Paging List GROUP PAGING AREA 86
SECTION 119-046-015 P/N D119-046-015 January 2001 Printed in U.S.A.
