User Manual

International call access code
for the country you stay
Repairs
General Inquiries
<docomo Information Center>
Failures encountered overseas
<Network Support and Operation Center>
Loss or theft of FOMA terminal or payment of cumulative cost overseas
<docomo Information Center>
* Service available in: English, Portuguese, Chinese, Spanish, Korean.
* Unavailable from part of IP phones.
(Business hours : 9:00 a.m. to 8:00 p.m. (open all year round))
0120-005-250 (toll free)
(Business hours : 9:00 a.m. to 8:00 p.m.)
* Unavailable from part of IP phones.
From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
(No prefix) 151 (toll free)
From DOCOMO mobile phones (In Japanese only)
Please confirm the phone number before you dial.
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo
shop etc. near you on the NTT DOCOMO website or the i-mode site.
(available 24 hours a day)
* You are charged a call fee to Japan when calling from a land-line phone, etc.
If you use F-04D, you should dial the number 81-3-6832-6600
(to enter '', press and hold the '0' key for at least one second).
* You are charged a call fee to Japan when calling from a land-line phone, etc.
If you use F-04D, you should dial the number 81-3-6718-1414
(to enter '', press and hold the '0' key for at least one second).
From land-line phones <Universal number>
If you lose your FOMA terminal or have it stolen, immediately take the steps necessary for suspending the use of the FOMA terminal.
If the FOMA terminal you purchased is damaged, bring your FOMA terminal to a repair counter specified by DOCOMO after returning to Japan.
* You might be charged a domestic call fee according to the call rate for the country
you stay.
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Universal number
international prefix
-8000120-0151
*
CA92002-7687
2011.X (1st Edition)
To prevent damage to the environment, bring
used battery packs to a docomo service counter,
a docomo agent or a recycle center.
-81-3-6832-6600
*
(toll free)
(Business hours : 24 hours (open all year round))
* Unavailable from part of IP phones.
From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
(No prefix) 113 (toll free)
From DOCOMO mobile phones (In Japanese only)
From land-line phones <Universal number>
* You might be charged a domestic call fee according to the call rate for the country
you stay.
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Universal number
international prefix
-8005931-8600
*
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
From DOCOMO mobile phones
i-mode site iMenu
⇒お客様サポート
(user support)
⇒ドコモショップ
(docomo Shop) * In Japanese only
International call access code
for the country you stay
(available 24 hours a day)
-81-3-6718-1414
*
(toll free)
From DOCOMO mobile phones
Don't forget your mobile phone ・・・or your manners!
When using your mobile phone in a public place, don't forget to
show common courtesy and consideration for others around you.