Operation Manual

Troubleshooting
Troubleshooting
Should an error occur, first check the following points. If the distortion i s still not eliminated,
the monitor s hould, if possible, be checked on another computer.
If you cannot solve the problem, please contact our Service Desk.
Having this problem? Check the following point s:
No screen display
Power indicator does not light up
► Check whether the power cable on the
monitor is connected correctly.
► Check whether the comput
er is switched on.
No screen display
Power indicator is lit
► Check whether the compute r is switched o n.
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► Press any key on the computer keybo ard.
The computer may be in power saving
mode.
► Alter the brightness and/or contrast until you
get a picture.
Message: No Signal
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► Check whether the compute r is switched o n.
Message: Frequency out of range:
##kHz/##Hz
Please change the display mode
to 1920 x 1080 with 60 Hz
The input sign
al (horizontal frequen cy and
refresh rat e
) at the displayed input does not
correspond t
o the technical data f or the monitor.
► Adjust the v
ideo frequency range using the
computer so
ftware (see docum entation for
the compu te
r or display adapter).
► Set a different screen resolution using the
computer software (see documentation for
the computer or display adapter).
Picture position not correct
The monitor recognises an undefined mode (see
chapter "
Technical specification", Page 33).
► Press the
AUTO
button to conduct the
auto-adjustment of the screen.
Picture is shaking
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► Press the
AUTO
button to conduct the
auto-adjustment of the screen.
Picture is wrongly adjusted
► Run
the Factory Recall function in the OSD
men
u.
The Auto Processing message appears.
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