Laptop User Manual

Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
Follow the safety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service Desk.
You c an find the telephone numbers in the service desk l ist. Please have
the following information ready when you call:
• The model name and serial number of the no tebook. The serial number is
located on a sticke r on the underside of the notebook.
• Notes of any messages that appea r on the screen and information on acoustic signals.
• Any changes you ha ve made to the hardw are or software since
receiving the notebook.
• Any chan ges you have made to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to yo ur system.
• Your sales contract.
Our notebooks
have been designed primarily with mobile applications in mind. This
means that con
siderable effort has been made to optimise components and eq uipm ent
in terms of we
ight, space an d energy requirements. Depending on the particular
configuratio
n y ou have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. U pdating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of th e equ ipm ent. A list of approved drivers and current BIOS
versions c
an be dow nloaded from: "
http://support.ts.fujitsu.com/Download/Index.a sp"
Help if pr
oblems occur
Should you encounter a problem with y our co mputer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► For furthe r clarification of the problem, contact the Service Desk for your country (see the
Service Desk list or visit the Internet at
"
http://support.ts.fujitsu.com/co ntact/servicedesk/ServiceDes kNumbe r_Int.asp"). When you
do this, please have r eady the ID nu mber and serial numb er of your system.
Fujitsu 59