Operation Manual

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4 Troubleshooting (FAQ)

There are two general types of error message:

Software error messages

System error messages

4.1 Software error messages

Software error messages are displayed on the screen by the operating system or an

application. These messages generally appear after you have started the operating

system or when you run an application. If this type of error message appears, refer

to the manual for the respective application or the operating system to find out how

to resolve this error.

4.2 System error messages

A system error message indicates a computer problem.

The following checklist describes how you can eliminate small problems yourself. In

the event of serious defects, you may have to contact your dealer or the hotline.

Please refer to the relevant sections of the service documents supplied.

The computer will not start

Your mains socket may be faulty. Check whether the mains socket is working by

connecting another electrical appliance, e.g. a table lamp.

Your SCALEO E may not be connected to the power socket/plug strip.

To isolate the SCALEO E, disconnect the mains plug. Check all the connections,

reconnect to the mains and switch the SCALEO E on again.

Nothing appears on the TV/monitor

Make sure that the TV/monitor is switched on.

Check that the SCALEO E and the TV/monitor are correctly connected.

Consult the TV/monitor documentation to determine which connections can be used

for the "Video IN" signal (e.g. S-Video IN or Composite IN).

Are you using a screen saver? Press the "Shift" key to restore the display.

Are you using the automatic power-saving function? These functions switch the

SCALEO E to power-saving mode. Press any key or move the trackball to leave this

mode.

With the SLEEP key, you have switched the SCALEO E into the AWAY mode.

Press the AWAY key to reactivate the SCALEO E.

Set the contrast and brightness of the TV/monitor.

Check the cable connection between the TV/monitor and the SCALEO E.

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