Operation Manual

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6.3 Network Connection Troubleshooting
If a network connection is not possible, first check the scanner status and system settings.
The following section provides information about general troubles that may occur when
connecting to a network.
If the cause of the problem is unknown or the problem persists, check the items in "6.5 Points to
Check before Contacting Your FUJITSU Scanner Dealer" (page 249) and contact your FUJITSU
scanner dealer or an authorized FUJITSU scanner service provider.
6.3.1 Basic Network Operation Tests
The following network operation tests are available on the administrator screen, and should be
performed after the network has been setup.
• Checking basic network operation with a Ping test
• Checking the network operating status
• Checking the NTP server settings by synchronizing the system time (if using an NTP
server)
• Checking the mail server by sending a test mail (if scanned data is to be sent as an e-mail,
by fax, or when requesting alert notifications by e-mail)
■ Checking basic network operation with a Ping test
Ping the following servers to check their network connection status.
For details about the pinging procedure, refer to "3.6.10 Checking the Network Connection with a
Ping Test" (page 86).
• DNS server
• WINS server
• NTP server
• LDAP server
• SMTP server