User's Guide

Table Of Contents
5.5
Returning of Defective Equipment
Defective equipment must be returned to Fujitsu for repair or replacement which requires a Return M aterial
Authorization (RM A).
If you have purchased TAC support, contact FTAC to assist with equipment failures. FTAC can help with a Unit
Investigation Request (UIR):
Phone: 1-800-USE-FTAC (1-800-873-3822)
Online:
https:/ / partners.fnc.fujitsu.com (Partners account required)
If you have not purchased TAC support for the product or for issues related to packaging/ physical defects,
contact Order M anagement in Richardson, Texas, to obtain instructions and an RM A number:
Phone: 1-800-525-0303
Email: order_admin@fujitsu.com
Online: https:/ / partners.fnc.fujitsu.com (Partners account required)
Note: To use the online RM A request tool, establish a Partners account and contact Order M anagement to
have the RM A request tool added to the account.
Installation
Returning of Defective Equipment
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Release 1.0 ยท Issue 1, March 2021
Fujitsu and Fujitsu Customer Use Only