User's Manual

134
Appendix/Index
Category Symptom Check location
Reference
page
Your FOMA
terminal
operations are
slower/
Application
operation is
unstable/Some
applications are
not activated
●
Operation becomes unstable if
your FOMA terminal is running
out of memory. When memory
is running low and the warning
message is displayed, delete
unwanted applications to
secure extra memory.
P. 70
No operations
even by tapping
the screen
●
Turn the power off then on
again.
P. 24
Terminal
operation
Data is not
displayed
normally/
Normal touch
panel
operations are
not possible
●
Restart your FOMA terminal.
P. 69
The docomo
UIM card is not
recognized
●
Is the docomo UIM card
inserted in the correct
orientation?
P. 19
The clock is not
correct
●
The clock sometimes becomes
incorrect if your FOMA terminal
is left on for a long time.
Make sure that date and time
"Automatic" settings are on,
and then turn your FOMA
terminal off then back on again
in a good-reception area.
P. 72
Connections
Calls cannot be
made
●
Is the docomo UIM card
correctly inserted into your
FOMA terminal?
●
Did you enter the telephone
number starting from the city
code?
●
Is the Airplane mode enabled?
P. 19,
P. 54
Category Symptom Check location
Reference
page
Ringtone does
not sound
●
Is the ringtone volume set to
"0"?
●
Is the Public mode or Manner
mode set?
●
Is the Voice Mail Service or Call
Forwarding Service ring time
set to "0 seconds"?
P. 49,
P. 52,
P. 53,
P. 59,
P. 60
Connections
Connections
cannot be made
(the "out of
service"
indication does
not disappear
even after
moving into the
service area, or
calls cannot be
made/re
ceived
even though
reception is not
bad)
●
Turn your FOMA terminal off
then back on again, or re-insert
the battery pack or the docomo
UIM card.
●
Depending on the signal
properties, making or receiving
calls may not be available even
though signals are strong and
four-bar antenna icon is shown
(
). Move to another place
and call again.
●
In crowded places, heavy
telephone/mail traffic may be
caused and make it difficult to
get a connection depending on
the state of the incoming
signal. If this happens, "Please
wait for a while" is displayed
and the busy signal is played.
Either move to another place or
call again later.
P. 19,
P. 20,
P. 24
Screen
Display is dark
●
Adjust the brightness setting
"Brightness".
●
Is your FOMA terminal in the
ECO mode?
P. 61,
P. 62
Sound
During a
conversation,
the other party's
voice is difficult
to hear or is too
loud
●
Have you changed the in-call
volume?
P. 43
135
Appendix/Index
Category Symptom Check location
Reference
page
Mail
The notification
icon indicating
new mail does
not appear
●
Are email and Gmail "Email
notifications" set to off?
●
Is SMS "Notifications" set to
off?
P. 75,
P. 79,
P. 81
Camera
Still picture or
video shot with
the camera is
out-of-focus
●
Make sure that the camera lens
is not misted up or dirty.
●
Set the focus mode to "Face"
when taking photos of people.
●
Take photos using the "Anti-
Shaking" function.
P. 89,
P. 91,
P. 92
1Seg
Cannot watch
1Seg
●
Are you outside the terrestrial
digital TV broadcasting service
area or in a poor reception
area?
●
Have channel settings been
made?
P. 98,
P. 102
Osaifu-
Keitai
Cannot use
Osaifu-Keitai
●
IC card functions are no longer
available regardless of the
Osaifu-Keitai lock setting when
the battery pack is removed.
●
Is Osaifu-Keitai lock setting
activated?
●
Are you holding the part of your
FOMA terminal with the
mark up to the scanner?
P. 109
Category Symptom Check location
Reference
page
Out-of-service
is displayed,
and the
international
roaming service
is unavailable
●
Are you outside the
international roaming service
area or in a poor reception
area?
●
Refer to "Mobile Phone User's
Guide [International Services]"
or the "docomo International
Services website" for
information on available service
areas or telecommunications
carriers.
●
After moving outside Japan,
switch the network type (mode)
to "GSM/WCDMA Automatic" or
a supported network. When
"GSM/WCDMA Automatic" is
set in Japan, turn your FOMA
terminal off then back on again.
P. 123
Overseas
use
Making/
receiving calls
suddenly
becomes
unavailable
during overseas
use
●
Check your accumulated use at
"docomo Information Center".
For "International roaming
service (WORLD WING)", the
approximate limit of use fees is
set in advance. If this limit is
exceeded, all services are
stopped. In this case, pay the
accumulated use fees to
resume services.
●
Check the network type (mode).
When "GSM/WCDMA
Automatic" is set, special
networks cannot be received
and are unavailable. Change
the setting to a network
("WCDMA only" or "GSM only")
that can be connected to where
you are visiting.
Last
page of
this
manual,
P
. 123