User's Manual

5 Troubleshooting
35
■ Print
Problem Cause Solution
Printer does not
feed the paper
or
Paper jam
occurs
Is the power turned off? Please turn on the
power. (C.
2
.1)
Is the paper correctly
inserted?
Please insert the paper
correctly. (C. 1
.5
)
Is the paper cover
closed?
Please close the paper
cover firmly. (C.
1
.5
)
Does a printer error occur?
(C.
3
.2)
Please correct the
printer error. (C.
2
.4
)
Is the platen roller dirty? Please clean the platen
roller. (C.
4
.2)
Printer does not
print
Is the power turned off? Please turn on the
power. (C.
2
.1)
Is the paper correctly
inserted?
Please insert the paper
correctly. (C.
1
.5
)
Is the paper cover
closed?
Please close the paper
cover firmly. (C.
1
.5
)
Does a printer error occur?
(C.
3
.2)
Please correct the
printer error. (C.
2
.4
)
Is the thermal head dirty? Please clean the thermal
head
. (C.
4
.
1
)
Print is too light
or
Print is
smudging
Is the paper correctly
inserted?
Please insert the paper
correctly. (C.
1.5
)
Is the paper cover
closed?
Please close the paper
cover firmly. (C.
1
.5
)
Is the thermal head dirty? Please clean the thermal
head
. (C.
4
.
1
)
Is the correct paper used? Please use the correct
paper. (C.
6
.2)
Is the battery old? Please exchange it for a
new battery.