User's Manual

6 Troubleshooting
40
■ Print
Problem Cause Solution
Printer does not
feed the paper
or
Paper jam
occurs
Is the power turned o
ff
?
Please tu
rn on the
power. (C. 3.1)
Is the paper correctly
inserted
?
Please
insert
the paper
correctly.
(C. 2.7)
Is the paper cover
closed?
Please close the paper
cover firmly. (C.
2.7
)
Does
a
printer error
occur?
(C.
4.2
)
Please
correct
the
printer err
or.
(C. 3.5)
Is the platen roller dirty?
Please clean the platen
roller. (C.
5.2
)
Printer does not
print
Is the power turned o
ff
?
Please turn on the
power. (C. 3.1)
Is the paper correctly
inserted
?
Please
insert
the paper
correctly.
(C. 2.7)
Is
the paper cover
closed?
Please close the paper
cover firmly. (C.
2.7
)
Does
a
printer error
occur?
(C.
4.2
)
Please
correct
the
printer error.
(C. 3.5)
Is the platen roller dirty?
Please clean the platen
roller. (C.
5.1
)
P
rint is
to
o light
or
Print is
smudging
Is the paper correctly
inserted
?
Please
insert
the paper
correctly.
(C. 3.1)
Is the paper cover
closed?
Please close the paper
cover firmly. (C.
2.7
)
Is the platen roller dirty?
Please clean the platen
roller. (C.
5.1
)
Is
the
correct p
aper
used?
Please use
the
correct
paper. (C.
7.2
)
Is the battery old?
Please exchange it
for a
new battery.