User's Manual

6 Troubleshooting
39
■ Communication
Problem Cause Solution
Is not the power turned
off?
Please turn on the
power. (C. 3.1)
Printer does not
communicate
Is the application or the
driver for this product
used?
Please use the
application or the driver
for this product.
Is USB cable correctly
connected?
Please connect the
cable correctly.
(C. 3.3)
Does not USB cable have
the breakdown of the
open circuit etc?
Please use the cable
without the breakdown.
Is not Bluetooth
connected?
Please communicate
USB after cutting
Bluetooth.
Printer does not
communicate
(with USB)
Is USB COM driver
correctly installed?
Please install the COM
driver correctly.
Is the link correctly
connected?
Please connect the link
correctly. (C. 3.4)
Is not USB connected? Please connect
Bluetooth linking
after cutting USB.
Does the transmitter
correspond to
the SPP profile?
Please use
the transmitter
corresponding to
the SPP profile.
Isn't there equipment
that causes the radio
interference to be near?
Please stop the device
that causes the radio
interference or keep
away the transmitter
and the printer from
the device.
Printer does not
communicate
(with Bluetooth)
Isn't there shield that
interfere the radio
between the transmitter
and the printer?
Please use it in the place
without the shield.