User's Manual

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6 Troubleshooting

■ Print

Problem Cause Solution

Is the power turned off? Please turn on the

power. (C. 3.1)

Is the paper correctly

inserted?

Please insert the paper

correctly. (C. 2.7)

Is the paper cover

closed?

Please close the paper

cover firmly. (C. 2.7)

Does a printer error

occur? (C. 4.2)

Please correct the

printer error. (C. 3.5)

Printer does not

feed the paper

Paper jam

occurs

Is the platen roller dirty? Please clean the platen

roller. (C. 5.2)

Is the power turned off? Please turn on the

power. (C. 3.1)

Is the paper correctly

inserted?

Please insert the paper

correctly. (C. 2.7)

Is the paper cover

closed?

Please close the paper

cover firmly. (C. 2.7)

Does a printer error

occur? (C. 4.2)

Please correct the

printer error. (C. 3.5)

Printer does not

Is the platen roller dirty? Please clean the platen

roller. (C. 5.1)

Is the paper correctly

inserted?

Please insert the paper

correctly. (C. 3.1)

Is the paper cover

closed?

Please close the paper

cover firmly. (C. 2.7)

Is the platen roller dirty? Please clean the platen

roller. (C. 5.1)

Is the correct paper

used?

Please use the correct

paper. (C. 7.2)

Print is too light

Print is

smudging

Is the battery old? Please exchange it for a

new battery.