User's Manual

6 Troubleshooting
39
■ Communication
Problem Cause Solution
Is the power turned off? Please turn on the
power. (C. 3.1)
Printer does not
communicate
Is the application or the
driver for this product
used?
Please use the
application or the driver
for this product.
Is USB cable correctly
connected?
Please connect the
cable correctly.
(C. 3.3)
Is the USB cable
broken?
Please use the cable
without the breakdown.
Is the Bluetooth
connected?
Please use the USB cable
after disconnecting the
Bluetooth.
Printer does not
communicate
(with USB)
Is USB COM driver
correctly installed?
Please install the COM
driver correctly.
Is the link correctly
connected?
Please connect the link
correctly. (C. 3.4)
Is the USB cable
connected?
Please connect
Bluetooth
after disconnecting the
USB cable.
Does the transmitter
correspond with
the SPP profile?
Please use
the transmitter that
corresponds with
the SPP profile.
Is equipment too close
that it causes radio
interference?
Please stop the device
that causes the radio
interference or keep
the transmitter and the
printer away from the
device.
Printer does not
communicate
(with Bluetooth)
Is there a shield between
the transmitter and the
printer that interferes
ith the radio? w
Please use it in a place
without the shield.