User's Manual Part 1

4-4 Saja Operation Manual
10/12/00
Troubleshooting Chapter4.fm
Description Possible Cause Action
Repetitive defects The paper path is dirty. Print out several blank
sheets.
The EP cartridge is old or
damaged.
Replace the EP cartridge.
See “3.2 Replacing the EP
Cartridge”.
Character voids The print media is outside
the recommended specifi-
cations.
Use the recommended
print media.
See “3.1 Replenishing
Paper” and “Appendix A
Print Media”.
The EP cartridge is old or
damaged.
Replace the EP cartridge.
See “3.2 Replacing the EP
Cartridge”.
Toner smears when
rubbed
The print media is moist. Remove the moist media
and load new, dry media.
See “3.1 Replenishing
Paper”.
The print media is outside
the recommended specifi-
cations.
Use the recommended
print media.
See “3.1 Replenishing
Paper” and “Appendix A
Print Media”.
The top cover not fully
closed.
Close the top cover prop-
erly.
Black page The EP cartridge is old or
damaged.
Replace the EP cartridge.
See “3.2 Replacing the EP
Cartridge”.
The high-voltage power
supply may be defective.
Contact your dealer or an
authorized service station.