User's Manual

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Scanner Driver/Printer Utility Problems
Other Problems
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Dell Document Hub is available on Dell H625cdw and Dell H825cdw.
Contacting Service
When you call for printer service, be prepared to describe the problem you are
experiencing or the error message that appears.
You need to know the model type and Service Tag number of your printer. See the label
located inside the front cover of your printer and write down the Service Tag number.
For details on the location of the Service Tag, see "Express Service Code and Service
Tag."
Problem Action
Unable to retrieve the Address Book
data from the printer on the Address
Book Editor.
Make sure that the USB or Ethernet cable is connected properly.
Make sure that the printer is turned on.
Make sure that the scanner driver is installed on your computer. The
Address Book Editor retrieves the Address Book data via the scanner
driver when the printer is connected using a USB cable.
The TWAIN driver cannot connect to
the printer.
Make sure that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer
is set correctly. See "Scanning Using the TWAIN Driver."
Check if the printer is turned on. If the printer is turned on, restart it
by turning off the printer and then on again.
If a scan program is running, close the program, restart the
program, and then try scanning again.
The scanner driver has not been
registered on your computer.
Install the scanner driver. If the scanner driver is installed, uninstall it
and then re-install it again.
Problem Action
Condensation has occurred inside
the printer.
This usually occurs within several hours after you heat the room in
winter. This also occurs when the printer is operating in a location
where relative humidity reaches 85% or more. Adjust the humidity
or relocate the printer to an appropriate environment.
A problem has occurred when using
Dell Document Hub.
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Visit www.dell.com/dochub.