User's Manual
380
|Troubleshooting
Digital Certificate Problems
The printer does not properly
transfer scan data to a specified
destination via the Scan to Email or
Scan to Network Folder feature.
Make sure that the following settings have been set correctly on the
Dell Printer Configuration Web Tool.
Scan to Network Folder:
Check the following settings under Address Book Server
Address.
• Server Address
•Share Name
• Server Path
•Login Name
•Login Password
Scan to Email:
Check the following setting under Address Book E-Mail Address.
• Address
Scanning using TWAIN or Windows
®
Image Acquisition (WIA) cannot be
performed on a Windows Server
®
2008 or Windows Server
®
2008 R2
computer.
Install Desktop Experience on the computer.
To install Desktop Experience:
1 Click Start, point to Administrative Tools, and then click Server
Manager.
2 Under Features Summary, click Add Features.
3 Select the Desktop Experience check box, click Next, and then
click Install.
4 Restart the computer.
Scanning using TWAIN or Windows
®
Image Acquisition (WIA) cannot be
performed on a Windows Server
®
2012 or Windows Server
®
2012 R2
computer.
Install Desktop Experience on the computer.
To install Desktop Experience:
1 Click Server Manager from the Start screen.
The Server Manager screen appears.
2 Under Manage, click Add Roles and Features.
Add Roles and Features Wizard appears.
3 Click Next to skip the Before you begin page.
4 Make sure that Role-based or feature-based installation is
selected, and then click Next.
5 Make sure that Select a server from the server pool is selected,
select the server under Server Pool, and then click Next.
6 Click Next to skip the Select server roles page.
7 Select the Desktop Experience check box under User Interfaces
and Infrastructure, and then click Next.
8 Click Confirmation from the list on the left.
9 Select the Restart the destination server automatically if
required check box, and then click Install.
10Restart the computer.
Problem Action
The certificate import button is
disabled.
SSL communication may be disabled. Create a self-signed
certificate and enable SSL.
The certificate details button is
disabled.
Problem Action