User's Manual
378
|Troubleshooting
Scanning Problems
Some of the words on an incoming
fax are stretched.
The remote machine had a temporary document jam.
There are lines on the documents
you send.
Check the surface of the document glass and DADF glass for marks
and clean it. See "Cleaning the Scanner."
The printer dials a number, but the
connection with the remote
machine fails.
The remote machine may be turned off, out of paper, or cannot
answer incoming calls. Speak with the remote machine operator
and ask her/him to sort out the problem.
Documents are not stored in the
memory.
There may not be enough memory to store the document. If MPF
Memory Full is displayed on the touch panel, delete any
documents you no longer need from the memory. And then,
restore the document, or wait for the job in progress such as fax
transmission or reception to complete.
Blank areas appear at the bottom of
each page or on other pages, with a
small strip of text at the top.
You may have chosen the wrong paper settings in the user option
setting. See "Print Media Guidelines."
The printer does not send or receive
faxes.
Make sure that the country code is set correctly.
Press the (Information) button and tap the Tools tab
Admin Settings Fax Settings Fax Line Settings
Country.
Check the dialing type for Tone or Pulse.
Make sure that the cables are connected properly.
If the telephone line cord is connected to the printer via any device
such as an answering machine and a computer, remove the device
and directly connect the telephone line cord to the printer.
Make sure that Junk Fax Setup is set to off.
An error often occurs during a fax
transmission or reception.
Reduce the modem speed.
Press the (Information) button and tap the Tools tab
Admin Settings Fax Settings Transmission
Defaults Modem Speed.
The printer receive faxes, but it does
not print.
Check the toner level.
Make sure that there is paper in the paper tray.
Make sure that Received Fax Forward is set to Off.
Make sure that the printer is in the secure receiving mode. If this
mode is turned on, enter the correct password or turn off this mode
to print faxes in memory.
Problem Action
The scanner does not work. Make sure that you place the document to be scanned facing down
on the document glass, or facing up in the DADF.
There may not be enough available memory to hold the document
you want to scan. Lower the scan resolution rate and then try
scanning again.
Make sure that the USB or Ethernet cable is connected properly.
Make sure that the USB or Ethernet cable is not defective. Switch
the cable with a known good cable. If necessary, replace the cable.
If using the network TWAIN or Windows
®
Image Acquisition (WIA)
driver, check that the Ethernet cable is connected properly and the
IP address of the printer is set correctly. See "Verifying the IP
Settings."
Problem Action