User's Manual

372

| Troubleshooting

Damage on the Leading Edge of Printout

Jam/Alignment Problems

NOTE:

• Some of the following procedures that use the Tool Box on the Dell Printer Hub and Dell Print

Management Tool can be performed using the operator panel or Dell Printer Configuration Web

Tool. See "Tool Box," "Understanding the System Menus," and "Dell™ Printer Configuration Web

Tool."

Problem Action

The printout is wrinkled.

The printout is stained.

1 Verify that the correct print media is being used. See "Supported Print

Media." If not, use the print media recommended for the printer.

If the problem persists and printing on an envelope, proceed to step

If the problem persists and printing on print media other than

envelopes, contact Dell.

2 Make sure that the wrinkle of the four edges of the envelope is within

30 mm.

3 Load the envelopes in the Multipurpose Feeder (MPF) properly. See

"Loading Envelopes in the MPF."

If the problem persists, contact Dell.

Problem Action

The printout is damaged on its

leading edge.

1 When using the Multipurpose Feeder (MPF), reverse the paper and

then try again.

If the problem persists, proceed to step 2a.

When using any of the trays, change the paper and then try again.

If the problem persists, proceed to step 2b.

2a Change the paper with another one and then try again.

If the problem persists, proceed to step 2b.

2b Use any of the trays in place of the MPF.

If the problem persists, contact Dell.