User's Manual

Troubleshooting | 371
Diagonal Lines
Wrinkled/Stained Printout
Problem Action
The printout has horizontal
bands.
1 Locate the cause of the problem using the Pitch Configuration Chart.
a Start the Tool Box, and then click Chart Print on the Diagnosis
tab.
bClick Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
If the location of the problem is drum cartridge, proceed to step 2.
If the cause of the problem is not located, contact Dell.
2 Replace the drum cartridges. See "Replacing the Drum Cartridges."
a After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
bClick Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
If the problem persists, contact Dell.
Problem Action
The printout has diagonal
lines.
1 Locate the cause of the problem using the Pitch Configuration Chart.
a Start the Tool Box, and then click Chart Print on the Diagnosis
tab.
bClick Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
If the output matches with the pattern for diagonal lines, proceed to
step 2.
If the output does not match with the pattern for diagonal lines,
contact Dell.
2 Replace the drum cartridges. See "Replacing the Drum Cartridges."
If the problem persists, contact Dell.