User's Manual

370 |Troubleshooting
Jagged Characters
Horizontal Bands
Problem Action
Bead-Carry-Out (BCO)
occurs.
1 If the printer is installed in a high altitude location, set the altitude of
the location.
a Start the Tool Box, and then click Service Tools on the Printer
Maintenance tab.
bUnder Adjust Altitude, select the value close to the altitude of the
location where the printer is installed.
If the problem persists, proceed to step 2.
2 Replace the drum cartridges. See "Replacing the Drum Cartridges."
If the problem persists, contact Dell.
Problem Action
The printout has jagged
characters.
1Set Screen to Fineness in the print driver.
a On the Others tab, set Screen under Items: to Fineness.
If the problem persists, proceed to step 2.
2Set Print Mode to High Quality in the print driver.
a On the Graphics tab, make sure that Output Color is set to Color.
bSelect High Quality from Print Mode.
If the problem persists, proceed to step 3.
3Enable Print Page Mode in the print driver.
a On the Others tab, set Print Page Mode under Items: to On.
If the problem persists, proceed to step 4.
4 If using a downloaded font, make sure that the font is compatible for
the printer, operating system, and the program being used.
If the problem persists, contact Dell.