User's Manual

Trou bl eshooti n g | 367
Mottle
Ghosting
Problem Action
The printout is mottled. 1 Verity that the correct print media is being used. See “Supported Print
Media.” If not, use the print media recommended for the printer.
If the problem persists, proceed to step 2.
2 Raise the transfer unit voltage.
a Start the Tool Box, and then click Adjust 2nd BTR on the Printer
Maintenance tab.
bIncrease the voltage. See “Printer Maintenance.”
3 Replace the drum cartridges. See "Replacing the Drum Cartridges."
a After you replace the drum cartridge, start the Tool Box, and then
click Reports on the Printer Setting Reports tab.
bClick Color Test Page.
The Color Test Page is printed.
If the problem persists, contact Dell.
Problem Action
The printout has ghosting. 1 Identify the type of ghosting.
If the type of ghosting is positive ghost, proceed to step 2a.
If the type of ghosting is negative ghost, proceed to step 2c.
If the type of ghosting is not identified, contact Dell.
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