User's Manual

364

|Troubleshooting

Streaks

3Disable the Toner Saver in the print driver.

a On the Others tab, check that Off is selected in the Toner Saver

drop-down menu.

If the problem persists, proceed to step 4.

4 The print media surface may be uneven. Try changing the Paper Type

setting in the print driver. For example, change the plain paper to

thick.

a On the General tab, change the Paper Type setting.

If the problem persists, proceed to step 5.

5 Verify that the correct print media is being used. See "Supported Print

Media." If not, use the print media recommended for the printer.

If the problem persists, proceed to step 6.

6 Replace the drum cartridges. See "Replacing the Drum Cartridges."

a After you replace the drum cartridge, start the Tool Box, and then

click Reports on the Printer Setting Reports tab.

bClick Color Test Page.

The Color Test Page is printed.

If the problem persists, contact Dell.

Problem Action

Streaks appear on the

printout.

1 The toner cartridges may be low or need to be replaced. Check the

amount of toner left in each toner cartridge.

a Check the toner level in the Status tab in the Status Monitor.

bReplace the toner cartridges as necessary.

If the problem persists, proceed to step 2.

2 If you are using non-Dell brand toner cartridges, enable the Non-Dell

Toner option.

a Start the Tool Box, and then click Service Tools on the Printer

Maintenance tab.

bMake sure that the On check box under Non-Dell Toner is

selected.